Technical Services Coordinator

2 days ago

Karachi, Sindh, Pakistan Akber Ali & Sons Full time 300,000 - 600,000 per year

Company Description

At A&S, we are dedicated to providing state-of-the-art technology, superior product quality, and efficient after-sales service. Our commitment extends beyond just selling machines; we ensure easy access to spare parts and offer expert technical consultancy. With a strong network across Pakistan, our service team is equipped to deliver timely and quality after-sales services, even in remote locations. Our certified engineers strive to maintain the highest standards of customer satisfaction through comprehensive support solutions such as equipment recommendations, operational trainings, service contracts, and maintenance support.

Role Description

This is a full-time on-site role for a Technical Services Coordinator, based in Karāchi. The Technical Services Coordinator will oversee technical support operations, ensuring customer satisfaction through effective communication and resolution of technical issues. Day-to-day tasks include coordinating and dispatching service requests, performing pre-delivery inspections, and providing operational training. Additionally, the coordinator will manage service contracts, oversee after-sales service processes, and ensure the availability of spare parts.

Qualifications

  • Technical Services and Technical Support skills
  • Customer Satisfaction and Customer Service skills
  • Strong Communication skills
  • Ability to manage and prioritize multiple tasks efficiently
  • Experience in coordinating with remote teams is a plus
  • Understanding of the machinery and equipment industry is beneficial
  • Bachelor's degree in Electrical/Mechanical Engineering, Technical Management, or related field

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