Area Service Manager
4 hours ago
Hiring Alert Area Service Manager (ASM) - After Sales Service Division
A fastest-growing China Mobiles, Accessories, and Solar company is looking for a results-driven Area Service Manager (ASM) to lead the After Sales Service operations in Karachi (In charge of a specific operational area/zone within the city). If you have 2+ years of expertise managing mobile service centers and driving operational excellence, we want to hear from you
Key Job Responsibilities:
As the ASM, you will be the driving force behind service quality and partner network growth, focusing on four core pillars:
Partner Life Cycle Management:
Drive Service Partner Identification and Outlet Establishment in line with market needs.
Branch Empowerment: Conduct technical training on CRM system operations and service standards.
Execute rigorous Branch Audits & Compliance (image, accurate ticket entry).
Manage branch closure & transition (material settlement, ticket closure).
Service Performance & Logistics:
Manage daily service delivery and prioritize customer complaint resolution, coordinating resources to close overdue pending tickets.
Oversee Spare Parts Management: Monitor material credit limits and ensure branches make timely payments.
Conduct regular Inventory Counts at ASC network points to ensure system/physical consistency.
Verify the return of old parts, urging branches to comply within 14 days.
Technical Capability & Business Growth:
Enhance technical skills by synchronizing new product information and providing repair skills training to ASC engineers.
Manage Sales Agent & Customer Relationships; promote and communicate crucial service policies (e.g., DOA, DAP replacement, EOS/EOL).
Develop External Service Business by expanding traditional Out-of-Warranty services and establishing Collection Point (CP) partnerships.
Mandatory Job Requirements:
Education: Bachelor's degree or higher. Proficiency in English is a working language.
Experience: Minimum 2 years in managing after-sales service centers (Mobile/Accessories Industry Preferred).
Market Insight: Strong understanding of the mobile after-sales industry, local market channels, and the competitive landscape within the assigned area.
Operational Skills: Proven ability to manage multiple service outlets (directly & indirectly) and implement effective service solutions for operational issues.
Compensation & Benefits:
Salary: Market Competitive
Ready to lead the service sector for a fast-growing brand? Apply or refer a qualified candidate today
Hiring #KarachiJobs #AreaServiceManager #ASM #AfterSalesService #MobileIndustry #Telecom #KarachiJob Type: Full-time
Work Location: In person
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