Service Engineer

2 weeks ago

Karachi, Sindh, Pakistan Human Resource HR Services Full time 800,000 - 1,200,000 per year

Job Description:

Job Title:

Service Engineer

Job Responsibilities:

As a Service Engineer, your responsibilities will include:

  • You will be having 3-4 visit to clients per day.
  • Demonstrate and present the product and resolve all the issues of aftersales service.
  • Attend all the complaints related to the product.
  • You have to submit daily/ weekly plans and report to Manager.
  • All Communication (Internal/external) carries via email.
  • Provide technical support to customers regarding the installation, operation, maintenance, and troubleshooting of medical equipment.
  • Conduct regular preventive maintenance visits to ensure optimal performance of equipment.
  • Diagnose and resolve technical issues promptly, either remotely or through on-site visits, minimizing downtime and disruption for customers.
  • Coordinate with internal service and engineering teams to escalate and resolve complex technical issues efficiently.
  • Conduct product demonstrations and presentations to showcase the features, benefits, and applications of the company's medical equipment.
  • Act as a trusted advisor to customers, offering technical expertise, guidance, and recommendations to address their specific needs and challenges.
  • Gather feedback from customers regarding product performance, service quality, and overall satisfaction, and communicate this feedback internally to drive continuous improvement.
  • Conduct training sessions for customers on equipment operation, maintenance best practices, and safety protocols.
  • Develop training materials and resources to support customer education initiatives and enhance product knowledge.
  • Stay updated on the latest advancements in medical equipment technology and industry trends to provide relevant and timely training to customers.

Salary:

60, PKR) - 100, PKR) per month

Location:

Karachi

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