Counter assistant

2 weeks ago

Lahore, Punjab, Pakistan Al-Fatah Travel & Tours Full time 400,000 - 800,000 per year

Company Description

Al-Fatah Travel & Tours, founded on October 1, 2009 by Dr. Aftab Iqbal Sheikh, is a licensed travel agency under license number 4211 issued by the tourism ministry. We specialize in providing exceptional services for Umrah and Hajj pilgrimages for the people of Pakistan. We are accredited by DTS, IATA, and are a registered agent of Al Hussam Shirka, issuing Umrah visas directly. We are certified agents for numerous global airlines and hotel reservation systems, ensuring comprehensive travel solutions. Our consultancy services also assist with Tourist visas for various countries including the United Kingdom, USA, and Australia.

Role Description

This is a full-time, on-site role for a Counter Assistant based in Lahore. The Counter Assistant will be responsible for attending to customers, providing information on travel packages, booking tickets, processing travel documents, and handling customer inquiries. The role also includes maintaining accurate records, managing bookings, and ensuring customer satisfaction by providing prompt and courteous service.

Qualifications

  • Excellent customer service and communication skills
  • Proficiency in booking and reservation systems
  • Knowledge of travel industry regulations and documentation
  • Strong organizational and multitasking abilities
  • Basic computer literacy and experience with Microsoft Office
  • Prior experience in the travel industry is a plus
  • Ability to work effectively in a fast-paced environment
  • High school diploma or equivalent qualification

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