Front Desk Officer

1 week ago


Lahore, Punjab, Pakistan Albario Engineering Private Limited Full time 300,000 - 600,000 per year

Front Desk Officer (EV Showroom)

Position: Front Desk Officer

Reports To: Branch Manager / Branch In-Charge

Location: Bedian road - near Nawaz shareef Interchange

Key Responsibilities:

  • Greet and assist walk-in customers with courtesy, ensuring a positive store experience.
  • Handle customer queries, complaints, and feedback efficiently and escalate unresolved issues to the Store Manager.
  • Maintain daily visitor/customer log and ensure smooth front desk operations.
  • Support the sales team by directing customers to relevant product sections or sales representatives.
  • Manage cash or card payments for certain transactions, ensuring accuracy and reconciliation at day-end (if applicable).
  • Handle incoming calls, emails, and messages; route them appropriately.
  • Ensure the reception and customer waiting area are clean, organized, and presentable at all times.
  • Maintain brochures, promotional material, and displays at the counter.
  • Assist in scheduling customer appointments, demos, or product trials when required.
  • Support in stock checks, daily sales reporting, or administrative tasks as directed by the Store Manager.

Requirements:

  • Bachelor's degree or equivalent qualification.
  • 2–3 years of experience in customer-facing or retail front desk roles.
  • Strong interpersonal, communication, and problem-solving skills.
  • Proficient in MS Office and POS (Point of Sale) systems.
  • Professional grooming and a customer-first attitude.

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person


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