Account Coordinator

2 weeks ago

Karachi, Sindh, Pakistan IBL-Unisys Full time 1,200,000 - 2,400,000 per year

Job Title: Account Coordinator - Lahore

Department: Commercial

Job Type: Permanent, Full-time

Location: Lahore (On-site)

About IBL-Unisys

IBL-Unisys, part of the IBL Group of Companies, has been a market leader in Pakistan for over a century. Specializing in the distribution, marketing, and manufacturing of global brands, we also deliver innovative IT and business support solutions to our clients.

Job Summary

We are looking for a dynamic and detail-oriented individual to support our sales operations and enhance client satisfaction. The ideal candidate will have proven experience in sales coordination or support roles, exceptional communication skills, and the ability to manage multiple tasks efficiently. This role will collaborate closely with internal departments and the Head of Department (HoD) to ensure smooth execution of sales activities and post-sales services.

Key Responsibilities

  • Manage support contracts, sales schedules, client files, and communications.
  • Prepare and process quotations, proposals, and sales contracts in alignment with client needs.
  • Coordinate with Finance, Logistics, and Operations teams to ensure timely delivery of services.
  • Handle customer inquiries and provide accurate, timely responses.
  • Maintain and update CRM, SDP systems, sales records, and reports.
  • Track sales performance metrics and share regular updates with management.
  • Follow up with clients regarding orders, invoices, and post-sales support.
  • Assist in organizing sales meetings, presentations, and corporate events.
  • Ensure all processes comply with company policies, procedures, and quality standards.
  • Provide administrative support to the Head of Department for day-to-day operational needs.
  • Assist the HoD in managing schedules, documentation, and client communications.

Education & Qualifications

  • Bachelor's degree in business administration, Marketing, or a related field.
  • 3–5 years of experience in a Sales Coordinator, Sales Support, or similar customer-facing role.
  • Proven ability to manage internal and external stakeholder relationships.
  • Excellent communication and interpersonal skills with a customer-first mindset.
  • Strong emotional intelligence, adaptability, and problem-solving abilities.
  • Proficient in Microsoft Office Suite and familiarity with CRM/SDP systems.
  • Strong organizational and multitasking skills in a fast-paced environment.

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