Senior Customer Support Analyst

6 days ago


Karachi, Sindh, Pakistan GoYzer Technology Solutions Full time 900,000 - 1,200,000 per year

Job description

Are you passionate about delivering world-class customer support? Do you thrive in fast-paced SaaS environments? Join our dynamic team at a leading PropTech company serving the real estate sector across the UAE and beyond


About the Role:

We're looking for a customer support guru to lead and execute our support operations, ensuring our clients receive exceptional service at every touchpoint. You will manage a growing support team in Karachi while collaborating closely with product and client success teams in the UAE.


What You'll Do:

  • Lead and grow the Customer Support team at our Karachi office
  • Develop support processes and KPIs to ensure high client satisfaction
  • Serve as the voice of the customer internally to improve our SaaS product
  • Troubleshoot client issues and escalate when necessary
  • Use CRM and ticketing tools to manage workflows effectively


What We're Looking For:

  • 2+ years of experience in customer support (SaaS/Tech preferred)
  • Prior experience in a managerial or team lead role
  • Excellent communication skills in English (written and spoken)
  • Tech-savvy and detail-oriented, with strong problem-solving skills
  • Experience working with clients in real estate or PropTech is a plus


What We Offer:

  • Competitive salary and performance incentives
  • Opportunities to grow with a fast-scaling company
  • Work with a collaborative and diverse international team


Ready to Apply?

Send your CV to with subject line:
Customer Technical Support Manager – Karachi

Industry

  • Information Technology & Services


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