
Senior Customer Support Analyst
6 days ago
Job description
Are you passionate about delivering world-class customer support? Do you thrive in fast-paced SaaS environments? Join our dynamic team at a leading PropTech company serving the real estate sector across the UAE and beyond
About the Role:
We're looking for a customer support guru to lead and execute our support operations, ensuring our clients receive exceptional service at every touchpoint. You will manage a growing support team in Karachi while collaborating closely with product and client success teams in the UAE.
What You'll Do:
- Lead and grow the Customer Support team at our Karachi office
- Develop support processes and KPIs to ensure high client satisfaction
- Serve as the voice of the customer internally to improve our SaaS product
- Troubleshoot client issues and escalate when necessary
- Use CRM and ticketing tools to manage workflows effectively
What We're Looking For:
- 2+ years of experience in customer support (SaaS/Tech preferred)
- Prior experience in a managerial or team lead role
- Excellent communication skills in English (written and spoken)
- Tech-savvy and detail-oriented, with strong problem-solving skills
- Experience working with clients in real estate or PropTech is a plus
What We Offer:
- Competitive salary and performance incentives
- Opportunities to grow with a fast-scaling company
- Work with a collaborative and diverse international team
Ready to Apply?
Send your CV to with subject line:
Customer Technical Support Manager – Karachi
Industry
- Information Technology & Services
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