Customer Service Technical Support
1 week ago
Job Title: CustomerSupport Specialist
Location:
Onsite (Night shift)
Employment Type:
Full-Tim
Package : k
While working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call.
The key responsibilities will include the following:
• Responding to all the incoming emails
• Should have knowledge of online calendars and scheduling (e.g. Google Calendar)
• Technically sound Maintain and update the customer information in Hubspot database
• Proficient with CRM management
• Have a thorough understanding of products, pricing and competition
• Prepare customer spreadsheets and keep online records
• Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.
Skills:
Want to join the happy squad? All you need to have is that keen eyes for the micro details & Nodeus is the right place for you
• A strong command on English language
• Fluent in verbal and written communication
• Excellent time management skills
• Technically sound
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Proficient in Microsoft Office Suite (Particularly Excel) , Google Suite and Hubspot (Preferred)
• 1+ years of experience in customer centric roles
Hours: Work hours will be between 6 pm to 3 am (Mon-Fri), Pakistan time
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