Technical Support Engineer

5 days ago

Islamabad, Islamabad, Pakistan HyperNym Full time 300,000 - 600,000 per year

Description:

We are looking for a
Technical Support Engineer
 to join our team. The role involves providing first-level technical support to customers using our IoT SaaS platform. The ideal candidate should have a good understanding of IoT systems, basic knowledge of DevOps and backend systems, and strong communication skills for direct customer interaction.

Responsibilities:

  • Handle technical queries and troubleshoot issues reported by customers.
  • Analyze API payloads, device logs, and backend responses.
  • Collaborate with DevOps and backend teams for escalations.
  • Assist customers with onboarding, configurations, and system usage.
  • Monitor system health and alerts; act proactively when needed.
  • Document common issues and solutions for internal use.

Requirements:

  • Bachelor's degree in a relevant technical/computer.
  • 1–3 years of experience in technical support or related roles.
  • Basic knowledge of DevOps practices, Linux, APIs, and log analysis.
  • Good understanding of IoT concepts and SaaS platforms.
  • Strong problem-solving and communication skills.

Nice to Have:

  • Familiarity with MQTT, HTTP APIs, and cloud platforms (AWS, Azure).
  • Hands-on with tools like Postman, Grafana, or Kibana.
  • Hands on experience on monitoring tools.

Apply Here Or Send Your Resume At

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