Customer Services

2 days ago

Islamabad, Islamabad, Pakistan Fun City Pakistan Full time

Job Description:

  • Greet all customers warmly and professionally.
  • Provide accurate information about rides and games, including safety procedures and game rules.
  • Answer customer queries effectively and courteously.
  • Offer a personalized experience by up-selling products and services to enhance customer satisfaction.
  • Ensure ride checklists are maintained and completed according to standards.
  • Be knowledgeable about all arcade machines and rides at the center.
  • Assist in maintaining a clean, organized, and safe station area.
  • Follow company procedures for lost and found items and return customers' belongings after rides.
  • Monitor patrons to ensure their safety and prevent any potential hazards.
  • Explain safety procedures clearly before rides and guide customers on evacuation routes if needed.
  • Respond to any customer complaints within 60 seconds and inform the supervisor immediately of any issues or concerns.
  • Provide prompt and discerning customer service, ensuring a positive experience for all visitors.
  • Maintain a presentable, professional appearance and follow hygiene policies.
  • Adhere to company policies regarding confidentiality and do not disclose any sensitive information.
  • Discourage accepting gifts or tips from customers and follow the company's code of conduct.
  • Report any technical, safety, or operational issues to the supervisor or technical team promptly.
  • Strong customer service skills with the ability to engage with a diverse range of customers.
  • Thorough knowledge of center products, rides, and systems.
  • Ability to handle customer complaints and issues calmly and professionally.
  • Detail-oriented with a strong sense of responsibility for customer safety.
  • Effective communication skills and the ability to work in a team environment.
  • Ensure the highest level of customer satisfaction through professionalism and attention to detail.
  • Uphold all company policies, including safety protocols, lost and found procedures, and customer complaint handling.
  • Be proactive in maintaining a safe and enjoyable environment for all customers.

Education: Minimum Graduation.

Experience: 2 years preferably the hospitality industry.

Age: 18 to 28 years

Skills:

  • Customer dealing.
  • Outgoing personality.
  • Excellent communication skills.

Gender: Male & Female both.

Job Location: Islamabad Centaurus Mall.

Interested candidates can drop their CVs at

Job Type: Full-time

Work Location: In person

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