Customer Service Representative

1 week ago

Pakistan Elite Limo L.I Limo & Car Service Full time $50,000 - $150,000 per year

About LIMOARC:

LIMOARC is a premium chauffeur and black car service based in New York, offering luxury transportation across Long Island, NYC, the Hamptons, and beyond. Our clients include high-profile individuals, corporate professionals, and discerning travelers who expect exceptional service every time. As we expand, we are seeking polished, professional customer service representatives who can deliver the same white-glove experience—virtually.

Position Overview:

We are hiring a remote Customer Service Representative to be the first point of contact for our clients. This role requires excellent English communication skills, a calm and professional demeanor, and the ability to manage high-end client interactions across time zones.

Key Responsibilities:

* Respond promptly and professionally to client inquiries via phone, email, and live chat.

* Manage, confirm, and modify ride reservations using internal software systems.

* Provide personalized service recommendations (vehicle type, amenities, timing, etc.).

* Coordinate with chauffeurs and dispatch team to ensure timely service execution.

* Handle any service concerns or client complaints with care and discretion.

* Maintain accurate records of bookings, conversations, and resolutions.

* Uphold LIMOARC's luxury brand standards in all client interactions.

* Support occasional after-hours or weekend shifts (flexible and rotating).

Requirements:

* 2+ years of customer service experience—preferably in luxury, hospitality, or transportation.

* Excellent spoken and written English.

* Strong multitasking skills and attention to detail.

* Reliable internet connection and quiet remote work setup.

* Ability to remain calm and professional under pressure.

* Tech-savvy: comfortable using CRM tools, chat systems, email platforms, and spreadsheets.

* Flexible availability to cover U.S. Eastern Time Zone hours (full or partial shifts).

Preferred (But Not Required):

* Experience serving high-end or VIP clientele

What We Offer:

* Competitive hourly pay (based on experience)

* Remote flexibility – work from anywhere

* Ongoing training and support

* Potential for performance-based bonuses

* Growth opportunities within a high-end brand

How to Apply:Please send your resume and a short cover letter explaining why you're a great fit for LIMOARC's luxury service culture to:

Salary: 50,000 to 150,000

Job Types: Full-time, Part-time

Pay: Rs50, Rs150,000.00 per month

Work Location: Remote

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