CSR – US Janitorial

3 days ago

Lahore, Punjab, Pakistan Tech Bridge Consultancy Full time 1,600,000 - 3,200,000 per year

Shift Timings:
07:00 PM – 04:00 AM (Night Shift)

Employment Type
: Full-Time (Monday to Friday – Onsite)

Salary:
 Up to 40,000 PKR + Commission

Job Overview

We are hiring enthusiastic and dedicated individuals to join our team as Customer Service Representatives (CSR) for our US-based janitorial services campaign. This is a night-shift, onsite role that requires strong English communication skills, a customer-first mindset, and the ability to perform well in a fast-paced environment.

This position offers excellent earning potential, including a competitive base salary and commission-based incentives for high performers.

Key Responsibilities

  • Provide exceptional customer support through 
    phone, email, and live chat
    .
  • Handle 
    B2B calls
    , perform 
    cold calling
    , and generate qualified leads.
  • Schedule and confirm appointments with potential clients.
  • Deliver accurate information about products/services and resolve customer inquiries promptly.
  • Maintain detailed records of customer interactions and follow up as needed.
  • Adhere to assigned work schedules, shift guidelines, and performance targets.

Key Competencies

  • Excellent 
    verbal and written communication skills
     in English.
  • Strong 
    customer-focused attitude
     and problem-solving skills.
  • Comfortable and flexible working 
    night shifts
    .
  • Ability to work independently as well as part of a team.
  • Strong 
    interpersonal, negotiation, and organizational
     skills.

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