Claims Officer

4 days ago

Karachi, Sindh, Pakistan Insta World Full time 900,000 - 1,200,000 per year

Company Description

InstaWorld is Pakistan's fastest-growing e-commerce delivery platform, providing seamless shipping solutions nationwide. We simplify logistics by enabling businesses and individuals to ship anywhere in Pakistan without the hassle of managing multiple delivery partners. At InstaWorld, we are committed to delivering reliable, efficient, and customer-focused courier services.

Role Description

This is a full-time, on-site role for a
Claims Officer
based in
Karachi
. The Claims Officer will be responsible for managing and resolving shipment-related claims, analyzing claim trends, and ensuring smooth communication between clients, operations, and finance teams. The role involves reviewing and processing claims, investigating discrepancies, identifying process gaps, and maintaining compliance with company policies and industry standards to minimize losses and improve service quality.

Key Responsibilities

  • Review, verify, and process shipment claims (loss, damage, or delay) in a timely manner.
  • Investigate discrepancies by coordinating with operations, hubs, and delivery teams.
  • Maintain accurate records of all claims and prepare periodic reports for management.
  • Communicate effectively with clients regarding claim status and resolutions.
  • Analyze claim trends and recommend improvements to reduce recurring issues.
  • Ensure all claims handling aligns with company policies, service agreements, and courier industry best practices.

Qualifications

  • Proven experience in
    claims handling, logistics operations, or courier services
    .
  • Strong
    analytical and problem-solving skills
    with attention to detail.
  • Proficiency in
    claims management systems or related tools
    .
  • Excellent
    communication and interpersonal skills
    for client and team interactions.
  • Ability to work under pressure, prioritize tasks, and meet deadlines.
  • Bachelor's degree in
    Business Administration, Finance, Supply Chain Management, or a related field
    .
  • Experience in the
    courier, e-commerce, or logistics industry
    is highly preferred.

What We Offer:

  • Competitive salary based on experience and qualifications
  • A collaborative and growth-oriented work environment
  • Opportunities for career progression in a growing logistics company
  • Supportive team culture and ongoing development opportunities

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