Technical Documentation Trainee

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division:
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.

Division Link: Jonas Synergy )

The Position:
We are seeking an enthusiastic, career-oriented Technical Documentation Trainee with a passion for technical documentation. The ideal candidate will have business analyst mindset with strong written and verbal communication skills to support knowledge management, content development and product learning initiatives. The successful candidate will work closely with product and accounting application teams to create, refine, standardize technical documentation and learning resources. This role offers an opportunity to gain in-depth knowledge of our industry and products, while directly contributing to enhancing the customer and internal learning experience. The position will be based at our Karachi office.

Key Responsibilities:

• Onboarding & Learning: Develop a strong understanding of company products, industry context and internal processes to build a strong foundation for documentation work. Understand the structure and purpose of the existing knowledge base and learning center.
• Content Development & Documentation: Assist in reviewing, updating, and rebranding existing knowledge base articles and learning center materials. Draft, edit, and proofread technical content including video tutorials ensuring clarity, accuracy, and consistency with the guidelines. Support the creation of step-by-step guides, FAQs, and product-related documentation for internal and external users.
• Collaboration with Product Teams: Collaborate with the Accounting Application team to develop and integrate content for General Ledger and Accounts Payable applications. Participate in cross-functional discussions to translate technical details into easy-to-understand user content.
• Tool & Platform Support: Learn and support the implementation of the Whatfix & WalkMe tools to enhance interactive learning and onboarding experiences. Gain hands-on experience with documentation and content management tools used by the team.
• Continuous Development: Seek feedback and incorporate revisions to improve writing quality and technical accuracy. Build skills in technical writing best practices, visual documentation, and structured content design.
• Project Delivery – Deliver a role-based onboarding documentation project for internal teams (Developers, QA, Support) within the first 6 months.

Skills & Qualifications:

• Communication Skills: Exceptional verbal and written communication skills in English, with the ability to translate complex technical concepts into clear, concise, and user-friendly content for both technical and non-technical audiences
• Collaboration – Comfortable working with cross-functional teams to gather information and support documentation needs.
• Detail Orientation – Strong attention to accuracy, consistency, and quality in all written and visual materials.
• Adaptability – Willingness to learn new tools, technologies, and industry-specific applications quickly.
• Technical Aptitude – Basic knowledge of MS Office Suite (Word, PowerPoint, Excel) and familiarity with content or knowledge base platforms. Ability to break down complex technical concepts and present them in simple, user-friendly terms.
• Educational Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent skills or certifications in technical writing will also be considered. Open to fresh graduates with strong communication skills and an interest in technical writing.

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.