Client Services Representative

2 hours ago

Lahore, Punjab, Pakistan Topaz Group of Companies Full time 960,000 - 1,080,000 per year

Job Summary:

The Client Services Representative is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and providing exceptional service and support. This role involves addressing client inquiries, resolving issues, managing communication between internal teams and clients, and contributing to the company's growth through excellent client engagement.

Key Responsibilities:

  • Serve as the primary point of contact for clients, addressing inquiries and providing timely solutions.
  • Develop and maintain long-term relationships with existing and new clients to ensure satisfaction and loyalty.
  • Coordinate meetings with clients to understand their needs, gather feedback, and present relevant solutions.
  • Follow up with clients regularly to ensure the successful delivery of services and maintain engagement.
  • Prepare and share client status reports, feedback summaries, and activity updates with management.
  • Collaborate with internal teams (marketing, operations, and business development) to ensure client expectations are met.
  • Handle client complaints and issues professionally, ensuring resolution and client retention.
  • Support in onboarding new clients, ensuring a smooth and efficient process.
  • Monitor client satisfaction levels and suggest improvement strategies.
  • Assist in proposal and presentation preparation for prospective and existing clients.
  • Participate in events, meetings, and conferences to represent the organization and strengthen client relationships.
  • Keep up to date with industry trends and competitors to provide clients with relevant insights and recommendations.
  • Maintain an accurate and updated client database in CRM systems.

Key Skills and Competencies:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and organizational abilities
  • Customer-focused with a professional and empathetic approach
  • Proficiency in MS Office and CRM tools
  • Ability to manage multiple accounts and priorities effectively
  • Team player with a proactive and positive attitude

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • 1–3 years of experience in client services, customer relations, or account management (preferred).
  • Experience in corporate or B2B environments will be an advantage.

Job Type: Full-time

Pay: Rs80, Rs90,000.00 per month

Work Location: In person

  • Customer Services Representative

    5 days ago

    Lahore, Punjab, Pakistan Sovereign Services Full time 720,000 - 960,000 per year

    Job Description:We are seeking a motivated and enthusiastic Customer Services Representative to join our team in the BPO industry. In this role, you will be responsible for identifying, attracting, and selecting the best talent to meet our clients' organization's staffing needs. Your expertise in recruitment will be instrumental in helping us build a highly...

  • Client Calling Representative

    1 week ago

    Lahore, Punjab, Pakistan StudyWise Full time $30,000 - $50,000 per year

    Job descriptionThe Client Calling representative will be responsible for managing communication and scheduling between clients and skilled Visa Expert. This role will focus on contacting clients, arranging consultations, and supporting immigration advisors by ensuring that all necessary appointments and documentation are prepared in advance. The...

  • Client Calling Representative

    7 days ago

    Lahore, Punjab, Pakistan StudyWise The Migration Full time 600,000 - 720,000 per year

    Job descriptionThe Client Calling representative will be responsible for managing communication and scheduling between clients and skilled Visa Expert. This role will focus on contacting clients, arranging consultations, and supporting immigration advisors by ensuring that all necessary appointments and documentation are prepared in advance. The...

  • Sales Service Representative

    4 days ago

    Lahore, Punjab, Pakistan Cardinal Fleet Solutions Full time 400,000 - 1,200,000 per year

    Company DescriptionCardinal Fleet Solutions is dedicated to streamlining freight operations for carriers and ensuring seamless transportation solutions. Our mission is to provide efficient, reliable, and innovative logistics services that meet the diverse needs of our clients. We pride ourselves on our commitment to customer satisfaction and excellence in...

  • Sales Service Representative

    2 hours ago

    Lahore, Punjab, Pakistan UForce Solutions Full time 400,000 - 600,000 per year

    Company Description:UForce Solutions is a dynamic organization specializing in the field of medical billing and healthcare revenue management. Based in Lahore, we are dedicated to shaping the future of healthcare financial processes. At UForce Solutions, we offer rewarding career opportunities that allow individuals to grow professionally and contribute...

  • Customer Service Representative

    2 hours ago

    Lahore, Punjab, Pakistan Topaz Group of Companies Full time 250,000 - 500,000 per year

    Company DescriptionTopaz Group of Companies is a leading 360-degree agency committed to bringing brands to the next level with creative strategies and flawless execution. We specialize in understanding, building, and enhancing brands through innovative ideas that drive impact. With nearly a decade of successful client relationships, Topaz has partnered with...

  • Sales Representative

    2 weeks ago

    Lahore, Punjab, Pakistan TRUCKSTAR DISPATCH SERVICES Full time 300,000 - 600,000 per year

    Company DescriptionTRUCKSTAR DISPATCH SERVICES, with nearly three years of experience in the freight dispatch industry, specializes in managing logistics efficiently and effectively. Our focus is on securing the best routes and rates for shipments, ensuring smooth operations from start to finish. We are committed to attention to detail and dedicated efforts...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan International Counselling Centre (ICC) Full time 400,000 - 600,000 per year

    Company DescriptionInternational Counselling Centre (ICC) is a career counseling agency dedicated to assisting students who aspire to study abroad. Our expertise and guidance enable students to get accepted into the finest universities worldwide.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Lahore. The...

  • Customer Service Representative

    5 days ago

    Lahore, Punjab, Pakistan ANALTYTICA Full time 600,000 - 1,200,000 per year

    Job Title: Customer Service Representative (Sales)Company: Fairways LogisticsLocation: DHA Phase 6, LahoreShift: Night | 7:30 PM – 4:30 AM (Mon–Fri)About the Role:Fairways Logistics is hiring sales-driven Customer Service Representatives to handle US/Canada clients. You'll manage calls, resolve issues, promote logistics services, and convert leads into...

  • Customer Service Representative

    1 week ago

    Lahore, Punjab, Pakistan CLICKSINN Full time 300,000 - 900,000 per year

    Customer Service Representative Job Title:Customer Service Representative (English) Location:Johar Town Near Doctor Hospital Lahore, Pakistan Employment Type:Full-time | Immediate Hiring Company:ClicksInn Pvt. Ltd. Working Days:Monday to Sunday About ClicksInn Pvt. Ltd.ClicksInn Pvt. Ltd. is a performance-driven digital marketing agency delivering top-tier...