Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan CLICKSINN Full time 300,000 - 900,000 per year

Customer Service Representative

Job Title:
Customer Service Representative (English)

Location:
Johar Town Near Doctor Hospital Lahore, Pakistan

Employment Type:
Full-time | Immediate Hiring

Company:
ClicksInn Pvt. Ltd.

Working Days:
Monday to Sunday

About ClicksInn Pvt. Ltd.

ClicksInn Pvt. Ltd. is a performance-driven digital marketing agency delivering top-tier social media advertising and lead generation solutions across the UAE, USA, and Pakistan. As we scale our global operations, we're hiring talented and dedicated
Customer Service Representatives
to support our customer engagement and service quality across all time zones.

Key Responsibilities:

  • Handle incoming
    chats
    ,
    voice messages
    , and client queries in English
  • Maintain and organize data in
    Google Sheets
    or
    Excel
  • Conduct regular
    chat audits
    to ensure service consistency
  • Send
    bulk messages
    to clients via WhatsApp Business, email, or CRM platforms
  • Coordinate with internal teams for follow-ups and escalation handling
  • Provide excellent, timely, and courteous customer service

Requirements:

  • Strong command of
    written and spoken English
  • Experience in
    customer support
    ,
    live chat
    , or
    virtual assistance
    (preferred)
  • Proficiency with
    spreadsheets
    (Google Sheets / Excel)
  • Ability to manage multiple conversations and tasks simultaneously
  • Tech-savvy, detail-oriented, and self-motivated
  • Must be available to work
    Monday to Sunday
  • One day leave in a week

Shift Schedule (24/7 Operations):

You will be assigned to
one fixed shift
.

First Shift:
9:00 AM – 9:00 PM (PKT)

Second Shift:
09:00 PM – 09:00 AM (PKT)

Note: Final shift assignment depends on company requirements.

Preferred Skills (Nice to Have):

  • Experience with
    WhatsApp Business
    ,
    CRM tools
    , or
    live chat platforms
  • Knowledge of
    digital marketing
    or
    eCommerce
  • Prior experience in
    remote working
    or
    international support

What We Offer:

  • Work with global clients and diverse digital projects
  • Supportive team environment with training and growth potential
  • Long-term career opportunity within a growing agency

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