Customer Support Specialist

2 days ago


Karachi, Sindh, Pakistan ZIP24 Full time

Job Title: Customer Support Specialist

Experience: 6 months – 2 years

Location: Hybrid

Department: Customer Success Employment

Type: Full-time

About the Role

We are seeking a proactive and customer-focused Customer Support Specialist to join our Customer Success team. In this hybrid role, you will be responsible for delivering efficient, high-quality support to users of our platforms Shipox and Storfox. The ideal candidate is someone with strong communication skills, a customer-first mindset, and the ability to understand and troubleshoot basic technical issues.

Key Requirements:

  • strong customer-centric mindset

  • Fluent verbal communication skills in English.

  • Basic technical understanding (can handle SaaS platform support, basic troubleshooting)

  • 6 month– 2 years of experience.

  • Ability to handle multiple tasks, work under pressure, and maintain composure

  • Familiarity with ticketing systems and remote support tools is a plus

Responsibilities:

  • Provide timely and efficient support to Shipox and Storfox customers

  • Understand customer workflows and assist with queries or issues

  • Log, track, and follow up on support tickets accurately

  • Collaborate with internal teams for problem resolution

  • Conduct basic training sessions or walkthroughs for new customers

To Apply: Send your resume to or

Job Type: Full-time

Pay: Rs50, Rs80,000.00 per month

Work Location: In person



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