Customer Support Specialist
2 days ago
Job Title: Customer Support Specialist
Experience: 6 months – 2 years
Location: Hybrid
Department: Customer Success Employment
Type: Full-time
About the Role
We are seeking a proactive and customer-focused Customer Support Specialist to join our Customer Success team. In this hybrid role, you will be responsible for delivering efficient, high-quality support to users of our platforms Shipox and Storfox. The ideal candidate is someone with strong communication skills, a customer-first mindset, and the ability to understand and troubleshoot basic technical issues.
Key Requirements:
strong customer-centric mindset
Fluent verbal communication skills in English.
Basic technical understanding (can handle SaaS platform support, basic troubleshooting)
6 month– 2 years of experience.
Ability to handle multiple tasks, work under pressure, and maintain composure
Familiarity with ticketing systems and remote support tools is a plus
Responsibilities:
Provide timely and efficient support to Shipox and Storfox customers
Understand customer workflows and assist with queries or issues
Log, track, and follow up on support tickets accurately
Collaborate with internal teams for problem resolution
Conduct basic training sessions or walkthroughs for new customers
To Apply: Send your resume to or
Job Type: Full-time
Pay: Rs50, Rs80,000.00 per month
Work Location: In person
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