Customer Support Specialist

3 days ago

Karachi, Sindh, Pakistan HR Ways - Hiring Tech Talent Full time $15,000 - $30,000 per year

About the Client:

A Marketing technology based product company.

About the Role:

We're looking for a Customer Support Specialist who is fluent in English (both written and spoken) and has a solid understanding of digital marketing and advertising platforms. The

ideal candidate is proactive, dependable, and capable of delivering quick, accurate

responses to customers. You'll be responsible for handling customer queries, creating and

tracking JIRA tickets for technical issues, and coordinating with developers and product

teams to ensure timely resolutions.

Key Responsibilities


• Provide prompt and professional support to customers through chat, email, and virtual

meetings.


• Respond quickly to customer issues — timely communication is a critical performance

metric.


• Identify, reproduce, and document technical issues clearly in JIRA for the development

team.


• Maintain accurate communication between customers and internal teams.


• Follow up with customers to ensure their issues are fully resolved and satisfaction is

achieved.


• Maintain and organize internal support documentation.


• Understand Plai's ad automation tools and assist users with marketing and

campaign-related queries.

Requirements


• Excellent command of English (both spoken and written).


• Strong communication, problem-solving, and interpersonal skills.


• Basic understanding of online advertising and marketing platforms (Meta Ads, Google

Ads, TikTok Ads, etc.).


• Experience using JIRA or similar issue-tracking systems.


• Familiarity with customer support tools (e.g., Intercom, Zendesk, or HubSpot).


• High accountability and responsiveness — especially during customer-active hours.

Working Hours 4pm-2am (flexabile)

However, as this is a responsibility-based role (not strictly time-based), if any major issue occurs between 5:00 PM and 4:00 AM, the candidate must immediately report, create a JIRA ticket, and

respond to the customer. The candidate should remain reachable during active support

hours to ensure quick response to urgent matters.

Salary in USD

About HRWAYS

  • Customer Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 420,000 per year

    ABS International is a globally recognized BPO with over 16 years of experience in delivering high-performance customer support for US-based clients. We are expanding our operations in Karachi and looking for passionate Customer Support Specialists to join our growing team. At ABS, you'll experience exceptional career growth, mentorship, and a supportive...

  • Customer Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan Techific Solutions Full time 900,000 - 1,200,000 per year

    Customer Support Specialist (International Clients) – KarachiPosition: Customer Support Specialist (International Clients)Location: Karachi (Onsite)Type: Full-timeShift: Night (9:00 PM – 6:00 AM PKT)We're looking for a Customer Support Specialist with excellent spoken and written English to confidently handle calls and communication with our...

  • Customer Support Specialist

    6 days ago

    Karachi, Sindh, Pakistan Sands Tech Full time 1,000,000 - 1,500,000 per year

    Note: Kindly apply at the mentioned email below only ON BEHALF OF IBEX PAKISTAN - KARACHI IBEX Pakistan is hiring a Customer Support Specialist for our Operations DepartmentCompany Name: IBEX Pakistan.Job Title: Customer Service Representative - Voice SupportLocation: Shahra e Faisal, KarachiShift: 4:00 PM to 11:00 AM (any 9-hour shift within this...

  • Customer Support Specialist

    4 days ago

    Karachi, Sindh, Pakistan OD Pakistan Full time 480,000 - 720,000 per year

    Job Description:OD Pakistan is seeking a Customer Support Specialist to handle interactions on social media and via phone calls. You will provide exceptional support, address inquiries, and ensure a positive customer experience.Key Responsibilities:Respond to Instagram inquiries and comments promptly.Manage incoming customer calls, resolving issues and...

  • Customer Support Specialists

    1 week ago

    Karachi, Sindh, Pakistan TECHOMATRIX Full time 480,000 - 720,000 per year

    Customer Support Specialist (Morning Shift) – Join Our TeamLocation: F.B. Area Block 10, KarachiShift: Any 9 hours shift b/w 6pm to 6amWorking Days: 6 days a weekJob Type: Full-time, OnsiteResponsibilities:Provide top-notch support to international clients via calls, emails, and chatResolve customer inquiries efficiently and professionallyMaintain accurate...

  • Customer Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan HR Ways Full time 1,200,000 - 2,400,000 per year

    Hiring Customer Support Specialist Karachi RemoteAbout the Client:Our client is a Digital Marketing platform designed to make running ad campaigns simple and accessible for everyone, especially small businesses, startups, and entrepreneurs.About Job:Were looking for a Customer Support Specialist who is fluent in English (both written andspoken) and has a...

  • Customer Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan CONEXION (SMC-PVT.) LIMITED Full time 300,000 - 600,000 per year

    About the RoleWe are looking for a dynamic and customer-focused Customer Support Specialist to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.This role is perfect for someone who enjoys communication,...

  • Customer Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan ibex Full time 400,000 - 600,000 per year

    About the Companyibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.About the RoleWe are looking for people who have experience in...

  • Customer Support Specialist

    3 days ago

    Karachi, Sindh, Pakistan HR Ways Full time 1,600,000 - 3,200,000 per year

    About the Client:Our client is a Digital Marketing platform designed to make running ad campaigns simple and accessible for everyone, especially small businesses, startups, and entrepreneurs.About Job:Were looking for a Customer Support Specialist who is fluent in English (both written andspoken) and has a solid understanding of digital marketing and...

  • Customer Support Representative

    1 week ago

    Karachi, Sindh, Pakistan eToolmarts Full time

    Job Title: Email, Call & Chat Support SpecialistDate Posted: Oct 20, 2025Compensation: PKR 75,000 – PKR 140,000 per month (based on experience and performance)Location: On-site (Karachi)Job Type: Full-timeJob OverviewWe are seeking a highly skilled Email & Chat Support Specialist to represent one of the largest U.S.-based retail and eCommerce enterprises....