Customer Support Specialist

3 days ago

Karachi, Sindh, Pakistan HRCONSOL Full time 400,000 - 600,000 per year

Key Responsibilities

  • Manage inbound and outbound calls, as well as WhatsApp communications, to assist customers and connect them with doctors.
  • Handle the complete 6–7 step customer process from order placement and confirmation to post-service feedback.
  • Deliver accurate, empathetic, and professional customer interactions at all times.
  • Maintain detailed and updated records in CRM systems.
  • Achieve KPIs related to call quality, customer satisfaction, and service efficiency.
  • Collaborate with team members to enhance processes and overall customer experience.
  • Share insights and feedback to continuously improve campaign performance.

Qualifications

Education:

  • Bachelor's degree in Business Administration, Pharmacy, Health Sciences, or a related field.
  • Intermediate-qualified candidates with strong call centre experience are also encouraged to apply.

Experience & Skills:

  • 1–3 years of experience in customer service or contact centers (experience with Ibex or other reputed BPOs preferred).
  • Prior experience in healthcare or wellness campaigns is mandatory.
  • Excellent communication skills in English and Urdu (both written and verbal).
  • Strong interpersonal skills, empathy, and customer-oriented mindset.
  • Ability to manage high call volumes professionally.
  • Proficient in CRM and call center software.

Job Type: Full-time

Work Location: In person

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