CR Assistant Manager
7 days ago
Key Responsibilities
- Acts as the frontline contact for clients, customers, or stakeholders.
- Handles routine inquiries, issues, and service requests.
- Provides information, processes forms, or coordinates basic support tasks.
- Collects feedback and reports problems.
- Monitor customer satisfaction metrics and identify areas for improvement.
- Collaborate with cross-functional teams (Sales, Product, Operations) to resolve customer concerns and improve processes.
Eligibility Criteria:
- Bachelor's degree in relevant field
- 2+ years of experience in customer relations, customer service management, or a similar role.
- Excellent communication, conflict-resolution, and interpersonal abilities
- Proficiency with CRM platforms and customer service tools
Job Type: Full-time
Pay: Rs50, Rs70,000.00 per month
Work Location: In person
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