IT Officer

7 days ago

Karachi, Sindh, Pakistan Oula Private Limited Full time 300,000 - 600,000 per year

We are looking for an energetic and detail-oriented IT Support resource to assist with day-to-day technical issues, troubleshooting, and basic IT operations. The ideal candidate should have strong problem-solving skills, basic knowledge of hardware/software, and eagerness to learn in a fast-paced environment.

Key Responsibilities:

  • Provide first-level technical support to employees (L1 Support).
  • Troubleshoot basic hardware and software issues (laptops, desktops, printers, network).
  • Install, configure, and update operating systems and applications.
  • Assist with user account creation, password resets, and access management.
  • Support IT team in maintaining network devices, servers, and office equipment.
  • Log and monitor support tickets until resolution.
  • Assist in inventory management of IT equipment and accessories.
  • Ensure timely escalation of unresolved issues to senior technical staff.
  • Provide support during onboarding of new employees (system setup).
  • Maintain documentation of IT procedures and troubleshooting guides.

Required Qualifications & Skills:

  • Bachelor's degree in Computer Science, IT, or related field (fresh graduates encouraged to apply).
  • Basic knowledge of Windows OS, MS Office, and networking fundamentals.
  • Understanding of PC hardware components and troubleshooting techniques.
  • Strong communication and customer service skills.
  • Ability to handle multiple tasks and work in a team environment.
  • Eagerness to learn new technologies and tools.

Nice to Have (Optional):

  • Basic knowledge of Active Directory / Office 365.
  • Experience with helpdesk or ticketing systems (internship experience is a plus).
  • Any entry-level IT certification (CCNA, CompTIA A+, etc.) is a bonus.

Job Type: Full-time

Application Question(s):

  • What is your current salary?
  • What is your expected salary?

Work Location: In person

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