call centre team lead

1 week ago


Islamabad, Islamabad, Pakistan 66682dba-aaea-41f4-a9b3-cb4d01bfb22d Full time $12,000 - $60,000 per year

Hiring: Call Center Team Lead (US Campaign – Internet Services)

Location: Islamabad (On-Site)

Shift: Night Shift (US Hours)

Industry: Call Center / BPO

We are looking for an experienced Call Center Team Lead to manage and guide our outbound sales team for a US-based Internet Service Provider (ISP) sales campaign. The ideal candidate should have strong leadership skills, excellent communication abilities, and a proven track record in ISP/Telecom sales.

Key Responsibilities:

  • Lead, motivate, and mentor a team of outbound sales agents to achieve daily and weekly sales targets
  • Monitor individual and team performance and provide coaching and feedback
  • Ensure call quality standards and compliance with campaign requirements
  • Conduct product and sales training sessions, refreshers, and skill development workshops
  • Handle escalations and support agents in overcoming customer objections
  • Prepare daily/weekly performance reports for management review

Requirements:

  • 3+ years of call center experience (preferably outbound sales)
  • 1+ year of experience as a Team Lead / Supervisor (preferred)
  • Strong English communication skills (spoken and written)
  • Prior experience in US-based Telecom/ISP campaigns is mandatory
  • Strong leadership, motivation, and team management abilities
  • Must be comfortable working during US business hours (Night Shift)

What We Offer:

  • Competitive Salary + Performance Incentives
  • Career Growth & Leadership Development
  • Supportive Work Environment
  • Monthly Rewards & Recognition for Top Performers
  • Hostel facility for outstation candidates

If you have the leadership mindset and experience to drive high performance, we'd love to meet you.

Apply Now: Send your CV to

Job Type: Full-time

Pay: From Rs100,000.00 per month

Work Location: In person



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