call centre team lead
1 week ago
Hiring: Call Center Team Lead (US Campaign – Internet Services)
Location: Islamabad (On-Site)
Shift: Night Shift (US Hours)
Industry: Call Center / BPO
We are looking for an experienced Call Center Team Lead to manage and guide our outbound sales team for a US-based Internet Service Provider (ISP) sales campaign. The ideal candidate should have strong leadership skills, excellent communication abilities, and a proven track record in ISP/Telecom sales.
Key Responsibilities:
- Lead, motivate, and mentor a team of outbound sales agents to achieve daily and weekly sales targets
- Monitor individual and team performance and provide coaching and feedback
- Ensure call quality standards and compliance with campaign requirements
- Conduct product and sales training sessions, refreshers, and skill development workshops
- Handle escalations and support agents in overcoming customer objections
- Prepare daily/weekly performance reports for management review
Requirements:
- 3+ years of call center experience (preferably outbound sales)
- 1+ year of experience as a Team Lead / Supervisor (preferred)
- Strong English communication skills (spoken and written)
- Prior experience in US-based Telecom/ISP campaigns is mandatory
- Strong leadership, motivation, and team management abilities
- Must be comfortable working during US business hours (Night Shift)
What We Offer:
- Competitive Salary + Performance Incentives
- Career Growth & Leadership Development
- Supportive Work Environment
- Monthly Rewards & Recognition for Top Performers
- Hostel facility for outstation candidates
If you have the leadership mindset and experience to drive high performance, we'd love to meet you.
Apply Now: Send your CV to
Job Type: Full-time
Pay: From Rs100,000.00 per month
Work Location: In person
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