Support Executive

3 hours ago

Karachi, Sindh, Pakistan Mywater Full time 800,000 - 1,200,000 per year

Job Title: Support Executive (Junior & Mid-Level)

Location: Karachi Office

Job Type: Full-time

Experience: 0–1 years

Job Summary:

We are looking for motivated and customer-focused Support Executives (Junior and Mid-Level) to join our team in Karachi. The ideal candidate will be responsible for providing technical and operational support to clients and internal teams, ensuring timely issue resolution, system monitoring, and process documentation. This role offers excellent opportunities for learning, professional growth, and advancement in a dynamic, technology-driven environment.

Job Description:

  • Respond to customer queries and technical issues through email, chat, or ticketing systems.
  • Troubleshoot system, application, and database-related issues in coordination with internal teams.
  • Monitor system performance, report incidents, and ensure prompt escalation when necessary.
  • Collaborate with development and QA teams to track, document, and resolve support cases efficiently.
  • Assist in data validation, report generation, and maintenance of user access or configuration settings.
  • Maintain accurate records of support requests, resolutions, and follow-ups in the ticketing system.
  • Support integrations with APIs or third-party services under supervision.
  • Contribute to knowledge base articles, FAQs, and user documentation.
  • Participate in regular team meetings, feedback sessions, and process improvement initiatives.
  • Provide training and guidance to junior staff (for mid-level positions).

Requirements:

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.

Experience:

  • Junior Level: 0–1 year (fresh graduates are encouraged to apply)
  • Basic understanding of SQL and databases (ability to write and test simple queries).
  • Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk, or similar).
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work effectively in a team environment and handle multiple tasks under pressure.
  • Knowledge of Microsoft Azure, APIs, SSRS, or Power BI is a plus.
  • A proactive attitude with a willingness to learn and grow in a technical support environment.

Salary: Market Competitive

Job Type: Full-time

Work Location: In person

  • Treasury Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Robust Support and Solutions Full time 800,000 - 900,000 per year

    Robust Support & Solutions is looking to hire a "Treasury Executive".Office Location: PECHS, BLOCK 6, Night Shift: 8PM to 5AM – Six days a week – Monday till Saturday – On-site Position.Job Overview:The Treasury Executive supports the treasury and finance team in managing the organization's cash flow, banking operations, and financial transactions....

  • Supply Chain Executive

    2 days ago

    Karachi, Sindh, Pakistan Robust Support and Solutions Full time 3,600,000 - 4,800,000 per year

    Robust Support & Solutions is looking to hire an "Supply Chain Executive".Office Location: PECHS, BLOCK 6, Night Shift: 8PM to 5AM – Six days a week – Monday till Saturday – On-site Position.Job Overview:We are looking for a motivated and detail-oriented Supply Chain Executive to join our esteemed organization Robust Support & Solutions. The ideal...

  • IT Support Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Aik News Full time 400,000 - 600,000 per year

    We're Hiring – IT Support Executive (Karachi)Location:Karachi OfficeBig Tree Media Pvt. Ltd., the parent company ofAik News, is seeking a competent and proactiveIT Support Executiveto join our Karachi team.Key Responsibilities:Provide system and network support to ensure seamless operations.Manage and troubleshoot FTP server-related issues .Configure,...

  • Inventory Executive

    2 days ago

    Karachi, Sindh, Pakistan Robust Support and Solutions Full time 70,000 - 210,000 per year

    Robust Support & Solutions is looking to hire "Hard Count Specialist – Inventory Audit" for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities:The Hard Count Specialist is responsible for executing virtual and physical audits of mobile phone devices and accessory...

  • IT Support Executive

    2 weeks ago

    Karachi, Sindh, Pakistan HQ-360 Full time 30,000 - 40,000 per year

    Pay: 30, PKR) - 45, PKR) per monthJob description:Job Description: IT Support ExecutivePosition: IT Support ExecutiveLocation: Gulshan-e-Iqbal, KarachiSalary Range: PKR 30,000 to 40,000Timings: 08:00 PM to 05:00 AMJob OverviewWe are seeking a skilled and proactive IT Support Executive to join our team in Gulshan-e-Iqbal. The ideal candidate will provide...

  • Supplies Ordering Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Robust Support and Solutions Full time 1,000,000 - 1,200,000 per year

    Robust Support & Solutions is looking to hire an "Supplies Ordering Executive".Office Location: PECHS, BLOCK 6, Night Shift: 8PM to 5AM – Six days a week – Monday till Saturday – On-site Position.Job Overview:The Supplies Ordering Executive is responsible for sourcing, ordering, and managing inventory of supplies and material required at our Retail...

  • IT Support Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Bioniks Full time

    We are looking for IT Support ExecutiveRequirements and Responsibilities:Provide 1st level IT help desk SupportInstalling and Configuring computer systemsTroubleshoot hardware and software issuesRepairing and replacing equipment as necessarySetting up accounts for new userslogging and processing support callsLiaise with vendors and other IT personnel for...

  • Business Support Executive

    6 days ago

    Karachi, Sindh, Pakistan identity Full time 400,000 - 600,000 per year

    Key ResponsibilitiesFront Office & Coordination: Manage reception duties including visitor handling, calls, and correspondence with professionalism and warmth.Executive Assistance: Provide scheduling, meeting coordination, and logistical support to the CEO and COO. Prepare meeting materials, follow-ups, and maintain confidentiality at all...

  • Customer Support Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Fresh Basket Full time 360,000 - 420,000 per year

    Fresh Basket Call Centre is seeking a customer-oriented and experienced Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.Responsibilities:Handling inbound and outbound customer inquiries through phone calls, emails, and chat...

  • Client Support Executive,

    7 days ago

    Karachi, Sindh, Pakistan Horbex Digital Full time 300,000 - 600,000 per year

    Job Description:We're looking for a proactive Client Support Executive client day-to-day tasks alongside our team. The ideal candidate should be fluent in English, a fast learner, and able to manage multiple tasks efficiently.Key Responsibilities:Assist in handling daily client communications and tasks.Manage schedules, updates, and follow-ups.Support team...