Customer Support Executive

2 weeks ago

Karachi, Sindh, Pakistan Fresh Basket Full time 360,000 - 420,000 per year

Fresh Basket Call Centre is seeking a customer-oriented and experienced Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.

Responsibilities:

  • Handling inbound and outbound customer inquiries through phone calls, emails, and chat support
  • Assisting customers with placing orders, tracking shipments, and navigating our website
  • Managing customer complaints and resolving customer issues in a timely and professional manner
  • Providing product and service information to customers and resolving any concerns or complaints
  • Managing foodpanda orders and coordinating with our logistics team for timely delivery
  • Managing the company's website and updating product information as required
  • Collaborating with other team members to ensure customer satisfaction and timely resolution of customer issues

Requirements:

  • Prior experience in a customer service role, preferably in the food chain, ecommerce, logistics, or domestic call center industry
  • Experience in inbound and outbound call handling, chat support, and email handling
  • Excellent communication and interpersonal skills
  • Ability to multi-task and work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Familiarity with CRM software and ticketing systems
  • Availability to work flexible hours, including weekends and holidays

We offer a competitive salary package and a friendly work environment. If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.

Age Limit: 18 or 25

Location: Badar Commercial PH#5

Job Type: Full-time

Pay: Rs30, Rs35,000.00 per month

Application Question(s):

  • How old are you?
  • What was your last salary?

Experience:

  • Customer Support Executive: 2 years (Preferred)
  • Domestic Campaigns: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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