Technical Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan Outsource Tel Full time 600,000 - 1,200,000 per year

Job Summary:

As a Tier 1 Technical Support Agent, you will be responsible for providing

technical assistance and support to end-users who are experiencing technical issues with

products or services. You will work to resolve issues and respond to inquiries in a timely and

professional manner, while adhering to service level agreements (SLAs).

Key Responsibilities:

● Respond, monitor, and manage end-user inquiries through Zendesk, ensuring timely

resolution within SLA.

● Facilitate bug reporting procedures by accurately reporting and documenting bugs to

escalate to the relevant team(s).

● Escalate complex issues to Support Team Manager, product management, or

development.

● Reset user passwords and provide guidance on password policies and best practices.

● Log tickets and maintain accurate records of all end-user interactions and issue

resolution progress.

● Provide ticket responses to end-users in a professional and courteous manner, ensuring

clear and concise communication.

● Track and follow-up on issues until they are resolved and closed.

Requirements:

● Strong communication skills and ability to provide excellent customer service.

● Excellent problem-solving skills with a keen attention to detail.

● Ability to work independently as well as part of a team.

● Familiarity with Zendesk or other ticketing system preferred.

● Knowledge of basic technical troubleshooting principles and practices.

● Experience in a technical support role preferred.

Experience:

  • ● 1-2 years of experience in a technical support role or similar position preferred.

  • Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan ServeHvac Full time 1,200,000 - 2,400,000 per year

    Company DescriptionServe HVAC is a Melbourne-based digital marketing agency dedicated to helping HVAC businesses across the USA grow, attract high-quality leads, and achieve measurable results. We specialize in SEO, social media management, Meta (Facebook & Instagram) campaigns, Google Ads, and data-driven strategies, all tailored to the HVAC industry. Our...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 900,000 - 1,200,000 per year

    Job Summary:We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of...

  • Technical Support Specialist

    4 days ago

    Lahore, Punjab, Pakistan Mayfair Technology Partners (MTP) Full time 900,000 - 1,200,000 per year

    We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Contour Software Full time 1,200,000 - 3,600,000 per year

    About ContourContour Softwarehas grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 640,000 - 1,920,000 per year

    Job descriptionWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 1,200,000 - 3,600,000 per year

    We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Contour Software Full time 900,000 - 1,200,000 per year

    About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Kytheron Full time 400,000 - 600,000 per year

    Role DescriptionThis is a part-time on-site role for a Support Specialist located in Lahore. The Support Specialist will be responsible for providing technical support and troubleshooting assistance to customers, addressing their queries and issues, and ensuring satisfactory resolution. Day-to-day tasks include responding to customer inquiries, diagnosing...

  • SLA Support Specialist(Technical)

    2 weeks ago

    Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 900,000 - 1,200,000 per year

    We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Contour Software Full time 900,000 - 1,200,000 per year

    About ContourContour Softwarehas grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....