Quality Assurance Executive

5 days ago

Rawalpindi Gpo, Pakistan 1 Stop Technologies Full time 900,000 - 1,200,000 per year

Job Title: Quality Assurance (QA) Executive

Location: Main Peshawar Road, Rawalpindi

Shift: 7:00 PM – 4:00 AM (PST) | Night Shift (On-site)

Redefine Quality. Redefine Your Career.

At Amigos BPO, quality is more than a process — it's our promise. We are looking for a QA Executives to play a strategic role in raising performance standards, ensuring compliance, and shaping customer experiences that exceed expectations.

This is a high-impact position where your insights and leadership will directly influence agent growth, customer satisfaction, and organizational success.

Key Responsibilities

  • Oversee call monitoring and evaluate interactions for compliance, quality, and customer satisfaction.
  • Implement QA frameworks, scorecards, and performance metrics aligned with global standards.
  • Deliver structured, solution-driven feedback to enhance agent and team performance.
  • Identify recurring challenges and collaborate with management to recommend process improvements.
  • Ensure strict adherence to internal quality benchmarks and regulatory guidelines.
  • Prepare comprehensive QA reports for leadership review and strategic decision-making.

Requirements

  • Minimum 6–12 months of QA experience in a BPO/call center environment (executive-level exposure preferred).
  • Strong knowledge of call center operations, KPIs, and compliance protocols.
  • Exceptional listening, analytical, and communication skills.
  • Advanced proficiency in QA tools and Microsoft Excel.
  • Ability to influence and coach with professionalism and impact.
  • Flexible to work U.S. night shift timings.
  • Organised, detail-focused, and proactive with a passion for excellence.

What We Offer

  • Market-competitive salary with executive-level growth opportunities.
  • Clear career progression into senior quality and operations leadership roles.
  • Exposure to U.S. standards in healthcare and sales-based campaigns.
  • Ongoing training, certifications, and skill enhancement programs.
  • A culture that values innovation, accountability, and collaboration.
  • Consistent night shift schedule aligned with U.S. hours.

At Amigos BPO, QA Executives don't just check quality — they define it, lead it, and scale it. If you're ready to own impact, drive performance, and set new standards, we want you on our team.

Job Type: Full-time

Work Location: In person

  • Quality Assurance Specialist

    2 weeks ago

    Rawalpindi Gpo, Pakistan 1 Stop Technologies Full time 420,000 - 840,000 per year

    Job Title: Quality Assurance (QA) SpecialistLocation: Main Peshawar Road, RawalpindiShift: 7:00 PM – 4:00 AM (PST) | Night Shift (On-site)At Amigos BPO, we understand that every great customer experience begins with quality. We are seeking a Quality Assurance Specialist who is passionate about precision, driven by excellence, and committed to raising the...

  • Senior Quality Assurance Engineer

    5 days ago

    Rawalpindi, Punjab, Pakistan 9D Technologies & Imagination AI Full time 1,200,000 - 2,400,000 per year

    9D Technologies and Imagination AI are at the forefront of app and game publishing, delivering innovative and engaging mobile experiences to users around the globe. Our mission is to create extraordinary digital experiences that captivate and entertain, and we are committed to pushing the boundaries of creativity and technology. As a Senior Quality Assurance...

  • Senior Software Quality Assurance Engineer

    5 days ago

    Rawalpindi, Punjab, Pakistan ContentStudio Full time 1,200,000 - 3,600,000 per year

    Company DescriptionAt ContentStudio, we created a platform for the people managing multiple content tasks, handling last-minute changes, and staying on top of numerous responsibilities. ContentStudio offers a seamless space to plan, create, collaborate, and publish content efficiently. Whether you are a solo marketer, part of an agency team, or represent a...

  • Quality Assurance Manager

    5 days ago

    Rawalpindi, Punjab, Pakistan B2B Appointments Full time 1,200,000 - 3,600,000 per year

    Position Overview:We're looking for aQuality Assurance Manager – Call Centerwith at least5 years of proven experiencein quality assurance, cold calling, lead generation, CRM management, and deal closing across bothB2B and B2C campaigns. The ideal candidate should have a strong understanding of the sales process from prospecting to closing and be capable of...

  • Software Quality Assurance Engineer

    1 day ago

    Rawalpindi, Punjab, Pakistan Dcodax Technologies Full time 600,000 - 1,200,000 per year

    Introduction:Dcodax Technologies is a fast-growing software development company that specializes in delivering cutting-edge digital solutions across web, mobile, and enterprise platforms. We are committed to innovation, quality, and excellence — and we're looking for a passionate Software QA Engineer to join our dynamic team and ensure that our products...

  • Executive - Quality Control

    1 day ago

    Sialkot Gpo, Pakistan Trango Tek Full time 1,200,000 - 3,600,000 per year

    About Us:Nizam Sons is a Family-owned business which originates, manufactures and markets high end quality and advanced textile apparels for versatile industries, solvating it with the power of Rise to Quality. For more than last three decades, company has experienced rapid growth in import/export volumes, human capital, turnover as well as revenues. At...

  • Software Quality Assurance Automation Engineer

    7 days ago

    Rawalpindi City Tehsil, Pakistan ID-ware Full time 900,000 - 1,200,000 per year

    What do we offer?A career-oriented position in a rapidly growing companyOpportunity to work with multinational clients in an international environmentBe a part of an international teamOpportunities to further develop your skills by participating in company sponsored internal or external technical coursesJob DescriptionResponsible for planning, developing,...

  • Revenue Assurance Executive

    2 weeks ago

    Karachi Gpo, Pakistan Stormfiber Full time 660,000 per year

    Summary of the position:At Stormfiber we are looking for a Revenue Assurance Executive which entails organizational assistance through its different stages and/or aspects, as and when needed.Key ResponsibilitiesDescription of Responsibilities:Retain Customers by Resolving Issues from billing end, service related issues from technical teams.Build customer...

  • QA Executive

    7 days ago

    Rawalpindi, Punjab, Pakistan Shark Technologies 2.0 Full time 480,000 - 600,000 per year

    Company Overview:Join our dynamic team at Shark Technologies, where innovation meets passion We are a leading company dedicated to the growth of it's employees. With a commitment to excellence and a supportive work culture, we empower our employees to thrive and grow professionally.Position: QA ExecutiveLocation: Bahria Town, RawalpindiAbout the Role:As a QA...

  • Head of Grain Quality Inspection

    5 days ago

    Lahore Cantt. Gpo, Pakistan Zarea Full time 900,000 - 1,200,000 per year

    Job Title: Head of Grain Quality InspectionCompany: Job Summary is looking for an experienced Head of Grain Quality Inspection to lead and oversee the quality control and inspection processes of grain commodities such as rice, wheat, corn, and other agri-products. The ideal candidate will be responsible for ensuring product quality, compliance with safety...