Quality Assurance Executive

4 days ago

Rawalpindi Gpo, Pakistan 1 Stop Technologies Full time 900,000 - 1,200,000 per year

Job Title: Quality Assurance (QA) Executive

Location: Main Peshawar Road, Rawalpindi

Shift: 7:00 PM – 4:00 AM (PST) | Night Shift (On-site)

Redefine Quality. Redefine Your Career.

At Amigos BPO, quality is more than a process — it's our promise. We are looking for a QA Executives to play a strategic role in raising performance standards, ensuring compliance, and shaping customer experiences that exceed expectations.

This is a high-impact position where your insights and leadership will directly influence agent growth, customer satisfaction, and organizational success.

Key Responsibilities

  • Oversee call monitoring and evaluate interactions for compliance, quality, and customer satisfaction.
  • Implement QA frameworks, scorecards, and performance metrics aligned with global standards.
  • Deliver structured, solution-driven feedback to enhance agent and team performance.
  • Identify recurring challenges and collaborate with management to recommend process improvements.
  • Ensure strict adherence to internal quality benchmarks and regulatory guidelines.
  • Prepare comprehensive QA reports for leadership review and strategic decision-making.

Requirements

  • Minimum 6–12 months of QA experience in a BPO/call center environment (executive-level exposure preferred).
  • Strong knowledge of call center operations, KPIs, and compliance protocols.
  • Exceptional listening, analytical, and communication skills.
  • Advanced proficiency in QA tools and Microsoft Excel.
  • Ability to influence and coach with professionalism and impact.
  • Flexible to work U.S. night shift timings.
  • Organised, detail-focused, and proactive with a passion for excellence.

What We Offer

  • Market-competitive salary with executive-level growth opportunities.
  • Clear career progression into senior quality and operations leadership roles.
  • Exposure to U.S. standards in healthcare and sales-based campaigns.
  • Ongoing training, certifications, and skill enhancement programs.
  • A culture that values innovation, accountability, and collaboration.
  • Consistent night shift schedule aligned with U.S. hours.

At Amigos BPO, QA Executives don't just check quality — they define it, lead it, and scale it. If you're ready to own impact, drive performance, and set new standards, we want you on our team.

Job Type: Full-time

Work Location: In person

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