
Client Onboarding Specialist
3 days ago
Role Overview
You will play a key role in onboarding new Shopify clients, configuring integrations, and ensuring smooth technical setup. From validating tracking pixels to documenting processes, your work will directly support client success and long-term platform performance.
What You'll Do
Client Onboarding & Setup
- Configure the application for new Shopify clients
- Implement tracking integrations such as Google Analytics, Meta Pixel/CAPI, Google Ads, and Klaviyo
- Partner with the Senior CSM to align each setup with client goals and technical standards
Troubleshooting & Quality Assurance
- Use browser DevTools to inspect and analyse event payloads
- Validate tracking events across Shopify Liquid and headless builds (e.g., Hydrogen)
- Identify, debug, and escalate technical issues in real time
- Maintain precise, client-specific implementation records
Process & Knowledge Management
- Follow and refine structured onboarding workflows
- Keep internal documentation and knowledge bases up to date
- Contribute accurate content to support training for automation and AI tools
What We're Looking For
- Strong written English and confidence in communicating with clients via email and Slack
- At least 3 years of experience in onboarding, implementation, or technical support
- Solid understanding of GA4, Meta Pixel, Google Ads, and other tracking tools
- Familiarity with Shopify apps, themes, and the basics of store setup
- Skilled in using browser DevTools to inspect network requests and validate events
- Basic JavaScript knowledge (enough to understand triggers and resolve smaller issues)
- Highly organised with strong attention to detail and documentation
- Excellent verbal and written communication skills
Bonus Skills
- Hands-on experience with Shopify Liquid (Hydrogen or other React frontends a plus)
- Knowledge of Klaviyo, Postscript, or similar marTech platforms
- Previous experience with CDPs or Shopify-focused SaaS businesses
- Exposure to tag management systems such as GTM
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