Customer Service Specialist

2 weeks ago

Karachi, Sindh, Pakistan Giftkarte Technologies (Pvt) Ltd Full time 800,000 - 1,200,000 per year

Note: This position is specifically intended for female candidates.

Responsibilities:

· Answering or making calls and respond to customer emails.

· Manage and resolve customer complaints and provide product/service information to customers.

· Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and retention.

. Determining the quickest, most effective ways to answer a client's or customer's questions.

· Identify and escalate priority issues and route calls to appropriate resources.

· Follow up customer calls where necessary.

. Working with a team of CSRs to find an appropriate solution.

Requirement:

· Proficient in relevant computer applications such as MS office and CRM software.

· Knowledge of customer service practices and principles.

· Excellent data entry and typing skills.

· Adaptability and strong problem solving skills.

· Fluency in English/Urdu.

Education: Minimum Graduate

Work experience:

3-4 years of experience in the same field

Job Type: Full-time

Work Location: In person

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