Customer Operations Manager

2 weeks ago

Lahore, Punjab, Pakistan PTCLal Full time 1,200,000 - 2,400,000 per year

We are not just industry leaders; we are redefining excellence with ground-breaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

· Be Resilient

· Think Big

· Win Every Battle

· Value Success.

IN THIS ROLE YOU WILL

Be responsible to maintain KPIs (MTTR, MTTP, CHI, Installation Quality), achieve conversion Targets to increase FF base, and complaints reduction (registration, repeated, denied complaints) by addressing core issues.

HOW CAN YOU EXPRESS YOUR TALENT

  • Ensure timely execution of maintenance projects to improve operational KPIs (Copper/FF network)
  • Achieve quality installations while adhering to SLAs and zero pendency.
  • Identify and implement Preventive Maintenance for Copper/FF networks to enhance customer experience.
  • Maintain accurate mapping of Copper/FF network infrastructure.
  • Promote HSE compliance to reduce accidents/injuries among field workers and vendors.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • BS/ BE (Electrical/Telecom) / MS(Telecom Engineering) from HEC Recognized University
  • 3 to 4+ Years of Relevant Experience

Competencies:

  • Excellent understanding of Telecom network operations (Copper/GPON)
  • Communication & Negotiation Skills
  • Data Analytics and Reporting
  • Customer Relationship Management
  • Communication Skills (verbal and written)

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

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