Manager, Customer Experience

4 days ago

Lahore, Punjab, Pakistan foodpanda Full time 900,000 - 1,200,000 per year

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

  • Overlook the performance analysis, optimization, and process improvement suggestions for customer experience.
  • Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to the country leadership.
  • Help identify areas for operational improvement, applying best practices to enhance customer experiences and streamline internal processes.
  • Own the implementation of service functions to address customer pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.
  • Collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis, organizing and recommending process improvements to enhance customer experience.
  • Manage internal stakeholders to set expectations and influence decisions
  • Work with the Shared Service Centre to implement regional and global best practices for customer experience management.
  • Work with product rollout teams to ensure seamless rollouts of new vendor products
  • Monitor and identify potential forces that impact customer satisfaction, actively working to leverage positive factors and mitigate negative ones.

Qualifications

  • 4+ years of experience in analytical roles, particularly in customer experience, support and operations management.
  • Hands-on experience delivering projects
  • Ability to analyse data and use insights to drive decision-making and process improvement
  • Proficiency in Excel and Google Workspace

  • Customer Relations Executive

    2 days ago

    Lahore, Punjab, Pakistan Experience Qatar DMC Full time 600,000 - 1,200,000 per year

    Job Title: Customer Service Representative – B2C (Remote, Night Shift)Location: Remote (Pakistan-based candidates preferred)Department: Experience QatarReports to: Line ManagerWorking Hours: 6:00 PM – 4:00 AM Pakistan Standard TimeEmployment Type: Full-time, RemoteAbout the Role:Experience Qatar is seeking a dedicated and enthusiastic Customer Service...

  • Customer Experience Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Drip | Coffee Bakery Kitchen Full time 900,000 - 1,200,000 per year

    **Job Description: Customer Experience (CX) ManagerCompany: Drip CafeLocation: Lahore, PakistanJob Type: Full-Time, On-Site**About Drip Cafe:Drip is more than just a place to get great coffee and food and baked delights; it's a destination for creating memorable moments and unwinding from the stressors of life. We are dedicated to providing an unparalleled...

  • Customer Experience Manager

    6 days ago

    Lahore, Punjab, Pakistan Metro Pakistan Full time 900,000 - 1,200,000 per year

    Company DescriptionMETRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and...

  • Customer Experience Manager

    6 days ago

    Lahore, Punjab, Pakistan METROMAKRO Full time 900,000 - 1,200,000 per year

    Company Description METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and...

  • Customer Experience Executive

    1 week ago

    Lahore, Punjab, Pakistan Digitt Plus Full time 1,200,000 - 2,400,000 per year

    Job Description:As aCustomer Experience Executive, you'll play a vital role in ensuring every interaction with Digitt+ is smooth, supportive, and memorable. You'll assist customers with their queries, resolve complaints efficiently, and collaborate with teams to enhance service quality — driving trust, satisfaction, and loyalty in the fintech space.Key...

  • Customer Experience Specialist

    7 days ago

    Lahore, Punjab, Pakistan Mindbridge Full time 60,000 - 150,000 per year

    Who We AreWe are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive...

  • Customer Experience Officer/Executive

    2 days ago

    Lahore, Punjab, Pakistan ACE Union Full time 720,000 - 1,080,000 per year

    About Us:We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border...

  • Guest Experience Manager

    2 days ago

    Lahore, Punjab, Pakistan Crumble Pakistan Full time 300,000 - 600,000 per year

    Job Title: Guest Experience ManagerLocation: LahoreCompany: Crumble Desserts PakistanJob Type: Full-TimeJoin Crumble Desserts – Where every guest is treated like a VIPWe're looking for a passionate and customer-focused Guest Experience Manager to lead our front-of-house team in delivering exceptional service at our Lahore location. In this role, you'll...

  • Customer Experience Specialist – Email Support

    2 days ago

    Lahore, Punjab, Pakistan Abacus Outsourcing Full time 444,000 - 504,000 per year

    Job Description:We are looking for a dedicated and detail-oriented Email Support Executive to join our customer service team. The ideal candidate will be responsible for handling customer queries and issues via email in a professional and timely manner.Key Responsibilities:Respond to customer emails efficiently and accurately.Provide information, resolve...

  • Customs & Customers Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Cybologics Solutions Full time $40,000 - $60,000 per year

    Experience Required: 1–3 yearsJob Overview: Cybologics Solutions is hiring a customer support executive with strong English communication skills to assist our growing client base.The ideal candidate will be responsible for ensuring a high-quality customer experience by providing prompt, professional, and effective support.Key Responsibilities:Respond to...