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Sales Coordinator

2 weeks ago

Karachi Gpo, Pakistan M M & BROS Full time 300,000 - 600,000 per year

Job Title : Sales Coordinator (Office-based) — Freight Forwarding & Logistics

Location: Office near Hotel Metropole, Saddar, Karachi, Pakistan (office-based)

Department: Sales / Operations

Reports to: Sales Manager / Operations Manager

Employment type: Full-time

Job summary

A busy freight forwarding & logistics company near Hotel Metropole, Saddar is looking for a reliable, organised Sales Coordinator (mid-level) to support sales and operations teams. You'll handle day-to-day customer service, prepare quotations and documentation, follow up with clients and carriers, and help convert leads into bookings while maintaining accurate records.

Important: Minimum Intermediate (12 years) education required. At least 1 year' experience in the freight forwarding / logistics industry is mandatory. Male applicants must reside in North Nazimabad, North Karachi, Buffer Zone or Shadman Town only.

Key responsibilities

  • Receive and respond to customer enquiries (email / phone / WhatsApp); prepare and send timely quotations for air, sea and road freight.
  • Follow up on outstanding quotations and convert leads into shipments.
  • Coordinate booking instructions with carriers / agents / shipping lines and confirm space/slots.
  • Prepare and check export/import shipping documents (commercial invoice, packing list, BL/HAWB / MAWB data, delivery orders, etc.) and hand over to operations / documentation team.
  • Liaise with operations, customs clearance and warehousing teams to ensure timely pickup, delivery and clearance.
  • Track shipments and proactively update customers on status, exceptions and ETAs.
  • Raise and follow up on invoices and coordinate with accounts for collections.
  • Maintain CRM / sales pipeline and daily call/quotation logs.
  • Assist Sales Manager with monthly sales reports, KPI tracking and market feedback.
  • Handle basic rate comparisons and maintain rate sheets / tariffs.
  • Resolve routine customer complaints and escalate complex issues to the Sales Manager.
  • Maintain accurate customer records and filing (physical & electronic).

Required qualifications & experience

  • Minimum Intermediate (FA/FSc/ICS or equivalent; 12 years schooling).
  • At least 1 year experience in freight forwarding, NVOCC, shipping agency, or logistics operations/sales.
  • Good command of spoken and written English
  • Strong telephone manner and customer-service orientation.
  • Proficient with MS Office (Excel, Word, Outlook) and comfortable learning a CRM / TMS.
  • Attention to detail and ability to manage multiple enquiries simultaneously.
  • Basic understanding of freight terminology (AWB, HBL, BL, INCOTERMS basics) and shipment lifecycle.
  • Residence requirement for male applicants: must live in North Nazimabad, North Karachi, Buffer Zone, or Shadman Town. (Female applicants: no location restriction stated.)
  • Ability to come to the Saddar office daily and undertake occasional local errands.

Preferred / nice-to-have

  • Experience with a freight forwarding system / TMS or CRM.
  • Basic understanding of customs procedures and charges.
  • Prior exposure to LCL/FCL, airfreight and domestic trucking coordination.
  • One year of sales follow-up or B2B customer service experience.

KPIs / Success measures

  • Quotations converted to bookings (%).
  • Average response time to customer enquiries.
  • Accuracy of documentation (number of document corrections).
  • Timely updates to customers and on-time deliveries.
  • Sales support targets (leads followed up per day / week).

Job Type: Full-time

Education:

  • Intermediate (Required)

Experience:

  • Freight Industry: 1 year (Required)

Work Location: In person