Technical Support Specialist

1 week ago

Lahore, Punjab, Pakistan TechReacher Full time 900,000 - 1,200,000 per year

About Product

We power the first-party data infrastructure for top-performing Shopify brands. Our Customer Data Platform (CDP) enables clean data collection, accurate attribution, and seamless integrations with leading ad platforms and retention tools. Fast-moving eCommerce teams rely on us for precision, speed, and clarity in how customer data fuels their growth.

The Role

We're looking for a Technical Support Executive to lead the technical onboarding of new clients and ensure a smooth setup of our customer data platform. You'll be responsible for configuring integrations, validating event tracking, and troubleshooting marketing pixels across platforms like Google Ads, Meta Pixel/CAPI, Klaviyo, and more.

This is a hands-on, detail-oriented role—perfect for someone who loves solving technical challenges, inspecting data flows, and ensuring everything works flawlessly from day one. You'll work closely with our Senior Customer Success Manager to deliver exceptional onboarding experiences.

Key Responsibilities

Client Onboarding & Setup

  • Configure our product app for new Shopify merchants
  • Implement tracking integrations for Google Analytics, Meta Pixel/CAPI, Google Ads, Klaviyo, and more
  • Ensure each setup aligns with client goals and technical requirements

Event Validation & Troubleshooting

  • Use browser DevTools to inspect event payloads and network calls
  • Validate pixel events across Shopify Liquid and headless frontends (e.g., Hydrogen)
  • Identify and resolve tracking issues quickly; escalate complex cases appropriately
  • Maintain accurate, client-specific implementation documentation

Process & Documentation

  • Follow structured onboarding checklists and contribute to process improvements
  • Keep internal documentation and knowledge bases up to date
  • Help train support automation tools with reliable, technical input

What We're Looking For

  • Excellent written English and confident client communication via email and Slack
  • 3+ years in a technical support, onboarding, or implementation role
  • Familiarity with GA4, Meta Pixel, Google Ads, and other digital marketing tools
  • Working knowledge of Shopify (themes, apps, and store setup)
  • Hands-on experience using DevTools to debug JavaScript and validate events
  • Basic understanding of JavaScript and how web events are triggered
  • Highly organized with strong attention to detail and documentation practices
  • Self-motivated, reliable, and focused on delivering accurate results

Bonus Points For

  • Experience with Shopify Liquid or Hydrogen
  • Familiarity with Klaviyo, Postscript, or similar marTech tools
  • Prior work at a CDP or Shopify-focused SaaS platform
  • Exposure to Google Tag Manager (GTM) or other tag management systems

  • Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan ServeHvac Full time 1,200,000 - 2,400,000 per year

    Company DescriptionServe HVAC is a Melbourne-based digital marketing agency dedicated to helping HVAC businesses across the USA grow, attract high-quality leads, and achieve measurable results. We specialize in SEO, social media management, Meta (Facebook & Instagram) campaigns, Google Ads, and data-driven strategies, all tailored to the HVAC industry. Our...

  • Technical Support Specialist

    5 days ago

    Lahore, Punjab, Pakistan Mayfair Technology Partners (MTP) Full time 900,000 - 1,200,000 per year

    We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Contour Software Full time 1,200,000 - 3,600,000 per year

    About ContourContour Softwarehas grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 640,000 - 1,920,000 per year

    Job descriptionWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Contour Software Full time 900,000 - 1,200,000 per year

    About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • Customer Support Specialist

    21 hours ago

    Lahore, Punjab, Pakistan Nexlinks (Pvt.) Ltd. Full time 300,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Lahore District. The Customer Support Specialist will be responsible for managing customer inquiries, providing technical support, and ensuring customer satisfaction. Daily tasks include addressing customer issues, troubleshooting technical problems, analyzing...

  • Technical Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 1,200,000 - 3,600,000 per year

    Job Summary:We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of...

  • Customer Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan Stafflink Full time $104,000 - $130,878 per year

    Company DescriptionStafflink is the all-in-one platform that simplifies building and managing a global team. We handle everything from onboarding, payroll, compliance, to team management, allowing you to focus on growth. Our platform combines powerful HR and payroll tools with global mobility services and compliance expertise to help businesses scale across...

  • Technical Documentation Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan 3Pioneer Solutions Full time 300,000 - 600,000 per year

    Company Description3Pioneer Solutions specializes in delivering innovative solutions to empower businesses in the digital world. Our expert team offers comprehensive services in web and mobile development, product management, and IT business analysis. We are committed to high-quality solutions through strategic planning, execution, and continuous...

  • Remote Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan onecontact TECH Full time 900,000 - 1,200,000 per year

    Skills & Experience:Roles and ResponsibilitiesAnswer incoming client calls and provide prompt technical support.Troubleshoot hardware, software, and network issues, resolving where possible or escalating appropriately.Create, update, and track tickets in the service desk system with accurate documentation.Monitor ticket queues, prioritize based on SLAs, and...