Technical Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan TechReacher Full time 70,000 - 120,000 per year

About Product

We power the first-party data infrastructure for top-performing Shopify brands. Our Customer Data Platform (CDP) enables clean data collection, accurate attribution, and seamless integrations with leading ad platforms and retention tools. Fast-moving eCommerce teams rely on us for precision, speed, and clarity in how customer data fuels their growth.

The Role

We're looking for a Technical Support Executive to lead the technical onboarding of new clients and ensure a smooth setup of our customer data platform. You'll be responsible for configuring integrations, validating event tracking, and troubleshooting marketing pixels across platforms like Google Ads, Meta Pixel/CAPI, Klaviyo, and more.

This is a hands-on, detail-oriented role—perfect for someone who loves solving technical challenges, inspecting data flows, and ensuring everything works flawlessly from day one. You'll work closely with our Senior Customer Success Manager to deliver exceptional onboarding experiences.

Key Responsibilities

Client Onboarding & Setup

  • Configure our product app for new Shopify merchants
  • Implement tracking integrations for Google Analytics, Meta Pixel/CAPI, Google Ads, Klaviyo, and more
  • Ensure each setup aligns with client goals and technical requirements

Event Validation & Troubleshooting

  • Use browser DevTools to inspect event payloads and network calls
  • Validate pixel events across Shopify Liquid and headless frontends (e.g., Hydrogen)
  • Identify and resolve tracking issues quickly; escalate complex cases appropriately
  • Maintain accurate, client-specific implementation documentation

Process & Documentation

  • Follow structured onboarding checklists and contribute to process improvements
  • Keep internal documentation and knowledge bases up to date
  • Help train support automation tools with reliable, technical input

What We're Looking For

  • Excellent written English and confident client communication via email and Slack
  • 3+ years in a technical support, onboarding, or implementation role
  • Familiarity with GA4, Meta Pixel, Google Ads, and other digital marketing tools
  • Working knowledge of Shopify (themes, apps, and store setup)
  • Hands-on experience using DevTools to debug JavaScript and validate events
  • Basic understanding of JavaScript and how web events are triggered
  • Highly organized with strong attention to detail and documentation practices
  • Self-motivated, reliable, and focused on delivering accurate results

Bonus Points For

  • Experience with Shopify Liquid or Hydrogen
  • Familiarity with Klaviyo, Postscript, or similar marTech tools
  • Prior work at a CDP or Shopify-focused SaaS platform
  • Exposure to Google Tag Manager (GTM) or other tag management systems

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