Workplace Services Manager

Unilever is currently hiring for WPS Manager - Pakistan

Function: Service Lines/Domain/Foundation: Global Business Services / Workplace Services
Work Level: WL2
Reports to: WPS Lead PTAB & 1ULME
Scope: Local
Location: Karachi

ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future

JOB PURPOSE
The Workplace Manager is responsible for the Workplace across the country. Where he/she will ensure that our Workplaces services are Future Fit and aligned to the ambition of a great place to work and trailblazing for best -in-class employee workplace experiences.

The role will be responsible will be accountable for the day-to-day delivery of Workplace Services in line with established service levels and service line strategy. The services scope of this role includes primarily Facilities Management (both soft and technical services but excluding technical services inside the production areas of our Supply Chain). The services scope will also include activities across the other Workplace Services areas (Real Estate, Travel and Agile Working and projects). The portfolio ranges from large head offices to small offices and numerous diverse factory sites.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Work closely with global, regional and local business stakeholders to identify, shape, and implement best in class workplace strategies – including strategy and operating framework; balancing costs and overall employee experience is key.

• Ensure focus is on ensuring we build an employee experience by listening to our employees that enables business strategic objectives.

• Owning and managing the local WPS budget

• Driving continuous improvement culture to increase efficiencies and enhance employee experience.

• The role also has important function to play with HR, Supply Chain, CD, Finance and R&D to ensure that the strategy and operating framework is aligned with the business strategy, supports growth, is cost effective, supports our Sustainable Living plan and meets our Safety & Security standards & values.

• Ensure that the team will manage day to day operations of in-house teams and service provider (s) across the geography

• Resolve performance and quality issues, escalating to WPS Lead PTAB & 1ULME where required, ensuring timely resolution

• Deliver harmonization and continuous improvement projects aimed at improving cost and service

• Identify trends and opportunities to drive adoption of the services and work with key stakeholders and clients to develop and implement plans to address these opportunities

• Ensure the team will provide timely and accurate performance reports and lead changes and improvements to metrics SLA's, KPI's, etc

• Facilitate regular performance reviews with service providers and/or insourced operations teams with geography leadership teams, holding both the supplier(s) and the client accountable for their part in successful delivery

WHAT YOU WILL NEED TO SUCCEED

Experience & Qualifications

• Minimum 7 years of experience in workplace/facilities management, office operations, or integrated facilities services.

• Proven experience in managing vendors and service contracts (cleaning, catering, security, maintenance, etc.).

• Strong knowledge of Health, Safety & Environmental (HSE) standards and local compliance requirements.

• Demonstrated ability to manage office space planning, workplace relocations or refurbishments.

• Experience with budget planning and cost control in workplace operations.

• Skilled in people management, with experience leading teams or supervising site-based personnel.

• Strong communication and stakeholder management skills across multiple business functions.

• Experience in fleet management, travel services or corporate hospitality operations.

• Previous experience supporting regional or multi-site operations.

• Background in project management or office fit-out projects (PM certification is a plus).

• Familiarity with sustainability practices and workplace energy-saving initiatives.

• Exposure to hybrid work models and employee experience optimization.

• Working knowledge of workplace technology platforms (e.g., visitor management, room booking systems, BMS).

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field (Master's is a plus).

• Experience in contract negotiation and performance SLAs/KPIs tracking.

Skills

• Excellent people management and team leadership abilities

• Strong stakeholder engagement and influencing skills across all levels

• High level of professionalism and service orientation

• Ability to drive employee experience initiatives and create a positive workplace culture

• Effective vendor management and negotiation skills

• Strong understanding of integrated facilities management (IFM) and workplace operations

• Knowledge of HSE regulations, risk management and compliance practices

• Proficiency in budgeting, cost optimization and vendor contract oversight

• Ability to manage preventive and reactive maintenance processes effectively

• Familiarity with space planning, office moves and workplace design principles

• Experience with procurement and service level agreements (SLAs/KPIs)

• Strong problem-solving and decision-making capability

• Ability to handle multiple priorities and manage change in a fast-paced environment

• Competence in reporting, data analysis and performance tracking

• Strategic thinking to align workplace services with business goals

• Clear and concise verbal and written communication skills

Leadership

• You are now a Leader of Change. People look to you to provide safety in a storm, and you also appropriately challenge to get even better results. You role model resilience and care. You navigate these uncertain times by flexing plans and your leadership style, always with authenticity.

• You are still responsible for delivering to the highest standards. You must be resilient so you can lead others to deliver with passion through uncertainty and create opportunities through the core and beyond. You must be able to flex your style and your plans to guide others through difficult times.

• Critical SOL (Standards of Leadership) Behaviors

• Care Deeply

• Focus on What Counts

• Stay Three Steps Ahead

• Deliver with Excellence
 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.