Patient Help Desk Executive

2 weeks ago

Rawalpindi, Punjab, Pakistan Remedial Medical Group (Back Office) Full time $104,000 - $130,878 per year

We are looking for enthusiastic and customer-focused individuals to join our Patient Help Desk (PHD) team. The PHD Associate will be the first point of contact for patients, assisting them with billing inquiries, account details, payment support, and insurance-related queries.

Key Responsibilities:

  • Handle inbound and outbound calls from patients regarding billing and payment inquiries.
  • Assist patients in understanding their statements, balances, insurance coverage, and payment options.
  • Provide accurate information regarding claims status, denials, and outstanding amounts.
  • Document all patient interactions in the system with accuracy and professionalism.
  • Escalate complex issues to senior associates or supervisors where necessary.
  • Ensure patient satisfaction by delivering courteous and empathetic support.
  • Maintain confidentiality and comply with HIPAA and organizational policies.

Requirements:

  • Bachelor's degree / Intermediate (minimum qualification).
  • Minimum 1 .5 years of relevant experience.
  • Strong communication skills (verbal and written) in English.
  • Basic computer literacy and ability to work with billing software/CRM systems.
  • Good problem-solving and active listening skills.
  • Ability to work in evening/night shifts as per US healthcare process requirements.

What We Offer:

  • Competitive salary package with performance-based incentives.
  • Comprehensive training program on medical billing and patient handling.
  • Growth and career development opportunities within the RCM domain.
  • Health and wellness initiatives by the organization.
  • Friendly and supportive work environment.

Job Type: Full-time

Job Type: Full-time

Work Location: In person

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