Customer Service Representative

1 day ago

Lahore, Punjab, Pakistan VIVE TECH SOLUTIONS TA VIVE PRINTING LTD Full time 7,200,000 - 8,400,000 per year

We are looking for a proactive and customer-focused Customer Service Representative with excellent English communication skills. The ideal candidate will assist customers, provide accurate information, resolve queries, and ensure a high-quality service experience through professional communication.

Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats
  • Respond to customer inquiries promptly and professionally
  • Provide accurate information regarding products and services
  • Document customer interactions and maintain records in the system
  • Identify customer needs and offer appropriate solutions or assistance
  • Escalate complex issues to relevant departments when required
  • Maintain a positive and respectful tone with customers at all times
  • Meet performance and quality targets set by the company

Skills & Qualifications

  • Excellent verbal and written English communication skills
  • Strong listening and problem-solving abilities
  • Basic computer literacy and typing skills
  • Customer-centric approach and a positive attitude
  • Ability to multitask and work in a fast-paced environment
  • Team player with good interpersonal skills

Preferred Qualifications

  • Previous experience in customer service / BPO industry (not mandatory)
  • Familiarity with CRM software or call-center systems

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Work Location: In person

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