Customer Service Specialist

1 week ago

Karachi ShahraEFaisal, Pakistan KUZ TECH (SMC) PVT LTD Full time
  • Job Title: Customer Service Specialist
  • Location: Shahrah-e-Faisal, Karachi
  • Job Type: Full-time, On-site, Night Shift
  • Salary: 100k to 130k

Working Hours:

  • Monday to Friday: 3:00 AM – 12:00 PM
  • Saturday: 3:00 AM – 8:00 AM

About the Role

We are seeking a proactive and customer-focused Customer Service Specialist to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.

Key Responsibilities:

  • Respond to customer inquiries via email, live chat, and phone calls in a timely and professional manner.
  • Resolve customer issues efficiently while maintaining a positive and empathetic approach.
  • Monitor customer feedback and suggest improvements to products, services, or processes.
  • Handle back-office tasks efficiently.
  • Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.
  • Uphold company policies while consistently delivering a customer-first experience.

Requirements:

  • Education: A-Levels or Bachelor's degree in relevant discipline.
  • Experience: 2–3 years of experience in customer service (preferably in e-commerce)
  • Excellent communication and interpersonal skills
  • Strong problem-solving, decision-making, and multitasking skills.
  • Ability to handle high-pressure situations with professionalism and patience.
  • Familiarity with CRM tools, ticketing systems, or customer service software is a plus.

Perks & Benefits:

  • Competitive salary
  • Paid leaves
  • Health insurance
  • Overtime pay on gazetted holidays
  • Opportunity to work with a fast-growing international e-commerce brand
  • Exposure to global industry practices and events

Send your CV to with the subject line "Customer Service Specialist"

Job Type: Full-time

Pay: Rs100, Rs130,000.00 per month

Application Question(s):

  • How many years of customer service experience do you have?
  • Do you have prior experience in e-commerce?
  • Are you available to work night shifts (3:00 AM – 12:00 PM, Monday to Friday; 3:00 AM – 8:00 AM Saturday)?
  • Are you comfortable handling customer calls, emails, and live chats daily?
  • What is your current salary?
  • What is your salary expectation?
  • How soon you can join us? (Answer in no of days)
  • Have you worked with international clients or customers before?

Work Location: In person

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