Customer Representative Officer Intern

2 weeks ago

Lahore, Punjab, Pakistan Nextage & BridgeBlue Pakistan Full time 104,000 - 130,878 per year

Company Description

Nextage & BridgeBlue Pakistan is an agency specializing in education, migration, and internships. With a head office in Sydney, Australia, and branches worldwide, the agency represents over 400 education providers globally. Our expert team, fluent in over 20 languages, has assisted students and clients from more than 60 nationalities. Our management team is professionally qualified and has formed strategic alliances crucial to our global success.

Location: Johar Town, Lahore

Timing: Monday – Saturday, 10:00 AM – 6:00 PM

Experience: Minimum 0-1 Years

Industry: Educational Consultancy

About the Role

We are looking for a
Customer Support Officer
to join our dynamic team in Johar Town, Lahore. The ideal candidate should have prior experience in
educational consultancy
and a strong passion for helping students and clients achieve their academic and career goals.

This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset to handle queries, guide students, and provide professional assistance.

Key Responsibilities

  • Respond to student and client inquiries via calls, emails, and in-person meetings.
  • Provide accurate information about study abroad opportunities, admission processes, and services.
  • Guide students throughout the application journey with professionalism and empathy.
  • Maintain client records and update internal systems with relevant details.
  • Collaborate with counselors and the admissions team to ensure smooth case handling.
  • Manage complaints effectively, ensuring timely resolutions.
  • Deliver an excellent customer experience that strengthens trust and long-term relationships.

Requirements

  • Bachelor's degree (preferably in Business, Management, or Education).
  • 1–2 years of experience in
    customer support within an educational consultancy
    .
  • Strong interpersonal and communication skills (English & Urdu).
  • Problem-solving attitude with attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in MS Office and CRM tools is a plus.

What We Offer

  • Competitive salary package.
  • Professional growth opportunities.
  • Supportive and collaborative work environment.
  • Exposure to the international education and career development industry.

Apply now by sending your resume to

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