Customer Support Representative

3 days ago

Lahore, Punjab, Pakistan Crewlogix Technologies Full time 360,000 per year

Position Overview:

We are seeking a motivated and customer-focused Customer Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product/service information, addressing concerns, and driving sales through excellent communication and relationship-building skills.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Provide detailed information about products and services to potential and existing customers.
  • Identify customer needs and recommend suitable products or solutions.
  • Maintain positive relationships with customers by addressing concerns and resolving issues effectively.
  • Meet or exceed sales targets and contribute to overall team goals.
  • Accurately process orders, applications, and requests.
  • Keep records of customer interactions, transactions, and feedback.
  • Collaborate with internal teams to ensure customer satisfaction.

Qualifications & Skills:

  • Bachelor's degree or equivalent experience preferred.
  • Prior experience in customer service or customer support roles is a plus.
  • Strong verbal and written communication skills.
  • Ability to handle challenging situations with patience and professionalism.
  • Goal-oriented, with proven ability to achieve sales targets.
  • Proficiency in MS Office and CRM tools is desirable.
  • Excellent problem-solving and interpersonal skills.

Job Type: Full-time

Application Question(s):

  • We are looking for someone fresh and offering the salary of PKR 30,000 per month, are you comfortable?

Work Location: In person

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