Patient Care
1 week ago
ClearPath Orthodontics is looking for a Patient Care & Lead Coordinator (Reception Support) to join our team in Lahore.
Key Responsibilities:
- Assist the front desk officer in handling daily patient flow and administrative support.
- Manage and follow up on all incoming leads (calls, WhatsApp, website, social media).
- Convert inquiries into confirmed patient appointments.
- Maintain a lead tracker (calls made, follow-ups, conversions, missed opportunities).
- Send appointment reminders and follow-up messages to patients.
- Coordinate with the clinical team to ensure lead patients are properly scheduled and attended.
- Support in patient satisfaction follow-ups after treatments.
- Assist in small reception duties during busy times (calls, check-ins, documentation).
Requirements:
- Bachelor's degree preferred.
- Experience in call handling, telemarketing, customer service, or healthcare front desk (dental experience preferred but not mandatory).
- Strong communication and persuasive skills.
- Fluency in English and Urdu (other languages a plus).
- Proficiency with MS Office and WhatsApp/CRM systems.
- Organized, punctual, and result-oriented.
What We Offer:
- Market Competitive Salary
- Incentives on Lead Conversion
Location: Johar Town, Lahore
Apply now:
Job Type: Full-time
Pay: Up to Rs40,000.00 per month
Work Location: In person
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