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Customer Support Representative

3 weeks ago

Karachi, Sindh, Pakistan Linkitsoft Full time

Title: Customer Service Representative.

Job Description:

LINKITSOFT is looking for a highly skilled customer Service representative to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range of customer inquiries, including calls, emails, and queries, with a focus on providing top-notch support and ensuring customer satisfaction.

Responsibilities:

  • Comprehensive Product oriented training will be provided.
  • Address customer inquiries, resolve issues, and provide assistance promptly and professionally through various communication channels (phone, email, chat).
  • Handle inbound and outbound calls.
  • Collaborate with team members and other departments to address customer issues efficiently.
  • Gather customer feedback and insights to improve our services and provide input to the development team.
  • Identify and resolve customer concerns, including issues with orders, payments, or delivery.

REQUIRMENTS:

  • Must have at least 1-year of experience as a CSR.
  • Must have proven experience with International Campaigns.
  • Proficiency in English Speaking is a must.
  • Must be dependable and a team player.
  • Excellent verbal and written communication skills.
  • Market Competitive Salary.

Note:

Only shortlisted candidates will be contacted.

Avoid sharing irrelevant CVs.

Job Details:

Company: LINKITSOFT

Type: Full-Time Job / Contract Basis / Night-Shift

Location: Gulshan Iqbal block 5, Karachi, Sindh, Pakistan

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Ability to commute/relocate:

  • Karachi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have Customer support experience?

Work Location: In person