Customer Service Representative

24 hours ago

Karachi, Sindh, Pakistan BnW Collections Full time

Company Description

BnW Collections, established in 2010 and based in Karachi, Pakistan, specializes in continuous and flash studio lighting, backdrops, product photography equipment, and a variety of photographic accessories. The company stands out with its emphasis on personalized customer service, offering expert advice and tailored recommendations from experienced photographers on staff. Committed to a culture of community, BnW Collections provides honest reviews and feedback on its product range through collaboration with industry experts. The company actively engages with customers via phone, email, chat, and social media, sharing tips, tutorials, and resources to support photography enthusiasts. At BnW Collections, the focus is on creating an authentic and informed shopping experience for photography and cinematography tools.

Role Description

This is a full-time, on-site Customer Service Representative role based at the Karachi Division. As a Customer Service Representative, you will handle customer inquiries via phone, email, and chat, ensuring a positive experience. Your daily responsibilities will include providing support and solutions, managing complaints, ensuring timely responses, and maintaining customer satisfaction. Collaboration with the team to continually improve service processes and providing feedback to enhance the overall customer experience will be vital aspects of this role.

Qualifications

  • Strong skills in Customer Service, Customer Support, and Customer Experience
  • Proven expertise in managing Customer Satisfaction and resolving customer concerns effectively
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • Familiarity with photography equipment and knowledge of the industry is a plus
  • Proficiency with customer service platforms and tools is an advantage
  • High school diploma or equivalent; a degree in Business Administration or a similar field is preferred

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