Software Support Officer-IT

1 week ago

Lahore, Punjab, Pakistan Gosafe System Pvt. Ltd. Full time 480,000 - 540,000 per year
  • We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Resolve software and hardware problems and help our customers install applications and programs.
  • Resolving issues using remote desktop connections to provide immediate support.
  • Diagnose and troubleshoot technical issues, including account setup.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.

Requirements:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with tracking software and tracking devices will be a plus
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field

Job Type: Full-time

Pay: Rs40, Rs45,000.00 per month

Work Location: In person

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