Sales Account Manager

General Description (Job Summary)

A skilled Sales Account Manager is required to oversee Di8it's relationship with its significant strategic existing and potential customers. This position will be responsible for obtaining and maintaining long-term key customers operating across Pakistan. This is the combination of a New Business Development, Customer Services, and Sales role.

Key Duties and Responsibilities

• Responsible for establishing, developing, maintaining, and managing overall positive customer relationships with key clients that bring in the most income/revenue in the region.
• Develop a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Address and resolve key clients' complaints.
• Responsible as a single point of contact between key clients and internal teams.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Establish and oversee internal budgets with the company and external budgets with the client.
• Manage Account(s), in accordance with agreed KPIs, targets, and goals and based on company guidelines, eliciting customer needs and selling Di8it offerings.
• Manage P&L and improve profitability in line with Di8it objectives.
• Management of full cycle of sales.
• Develop sales strategies and plans to achieve the assigned KPIs.
• Develop and maintain an up-to-date sales pipeline and achieve assigned revenue targets and goals.
• Collaborate to maximize profit by up-selling or cross-selling.
• Manage forecasting and budget development process.
• RFP documents review (technical, legal, financial) and response preparation and submission.
• Negotiate contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
• Secure payments and collections from customers on time as per the contract/PO terms.
• Plan, present, and compile reports on account progress, goals, and forecasts for account teams and stakeholders using key account metrics.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Additional responsibility as assigned by the competent authority and prescribed in organizational policy.

Experience

• Proven work experience as an Sales Manager role for 5+ years.
• Proven work experience as an Account Manager role for 3+ years especially in Cyber Security Domain.

Qualifications

• Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred.

Knowledge Requirements

• Able to identify needs and requirements of accounts to promote Di8it offerings.
• Understand customer requirements, business strategies, value drivers, and business operations.
• Maintain strong technical awareness of the assigned portfolio (Cyber Security Solutions & Services) and general knowledge of other service offerings within the client.
• Ability to communicate, present, and influence stakeholders at all levels of an organization, including executive and C-level.
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• Experience with CRM software
• Microsoft Office Suite, with emphasis on superior Excel and Power Point

Skills

• Strong negotiation skills, with the ability to follow through on client contracts.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills
• Exceptional customer service skills
• Excellent communication skills

Job Type: Full-time

Pay: From Rs180,000.00 per month

Work Location: In person