BPO Manager

1 week ago

Lahore Johar Town, Pakistan PROPERTY BUY-RENT (SMC -Private) Limited Full time 1,200,000 - 1,800,000 per year

Job Title: BPO Manager

Location: Johar Town, Lahore (Onsite)

Salary: 150,000 PKR (Negotiable)

Experience: 4–5 Years Required

Job Description:

We are seeking an experienced and dynamic BPO Manager to lead our operations team. The ideal candidate will have a strong background in managing BPO teams, driving performance, and ensuring smooth day-to-day operations. You will be responsible for achieving targets, maintaining quality standards, and implementing strategies to improve efficiency and client satisfaction.

Key Responsibilities:

  • Oversee and manage daily BPO operations to ensure smooth workflow.
  • Lead and mentor team leads and agents to achieve KPIs and SLAs.
  • Develop and implement operational strategies to improve efficiency and quality.
  • Monitor team performance and provide regular feedback and training.
  • Handle client communication, escalations, and reporting.
  • Coordinate with cross-functional teams to support business objectives.
  • Ensure compliance with company policies and industry regulations.

Requirements:

  • Bachelor's degree in Business Administration or a related field.
  • 4–5 years of proven experience in a BPO managerial or leadership role.
  • Strong communication, leadership, and problem-solving skills.
  • Ability to manage multiple teams and meet deadlines in a fast-paced environment.
  • Proficiency in MS Office and BPO management tools.

What We Offer:

  • Competitive salary (Negotiable based on experience).
  • Professional growth opportunities.
  • A dynamic and collaborative work environment.

Job Type: Full-time

Pay: Rs100, Rs150,000.00 per month

Work Location: In person

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