Training Manager BPO

2 weeks ago

Rawalpindi Satellite Town, Pakistan AKY Services Pvt. Ltd Full time 300,000 - 600,000 per year

Join Leads Expert BPO as Our Call Center Training Manager

Location: Rawalpindi / Islamabad

Shift: Night Shift (Monday – Friday)

Salary: PKR 50,000 (Fixed)

Why This Role?

At Leads Expert BPO, we don't just make calls — we craft conversations that create results. And behind every top-performing agent is a trainer who sparks confidence, skill, and success. That's where you come in.

We're seeking a dynamic and passionate Call Center Training Manager to lead from the front — transforming fresh recruits into confident closers and polishing the expertise of experienced agents. If you have the energy, communication flair, and leadership it takes to inspire a sales floor, this is your stage to shine.

Your Responsibilities

  • Design and deliver interactive, performance-driven training programs.
  • Build sales, communication, and compliance skills through engaging sessions.
  • Monitor agent performance post-training and provide personalized coaching.
  • Create impactful training materials, roleplays, and learning activities.
  • Collaborate with QA and team leads to identify skill gaps and improvement areas.
  • Keep training sessions lively, practical, and results-oriented.

What We're Looking For

  • Proven experience as a Call Center Trainer (required).
  • Excellent English communication — both spoken and written.
  • Strong understanding of sales, customer service, and compliance standards.
  • Ability to motivate, coach, and engage trainees effectively.
  • Creative mindset with a focus on impactful, hands-on learning.

What You'll Get

  • Fixed salary: PKR 50,000
  • A platform to shape and mentor the next generation of Leads Expert agents.
  • Opportunities for professional growth and leadership development.
  • A chance to be the voice behind the voices driving our success.

How to Apply

HR Contact:

At Leads Expert BPO, you don't just train teams — you build winners.

Join us and turn potential into performance that truly stands out.

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Education:

  • Intermediate (Required)

Experience:

  • Call Center : 1 year (Preferred)

Location:

  • Rawalpindi Satellite Town (Preferred)

Work Location: In person

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