IT Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan TekRevol Full time $60,000 - $80,000 per year
About Tekrevol:
Tekrevol is a leading mobile app development company dedicated to providing businesses with reliable technological solutions. We have helped countless entrepreneurs achieve their goals and drive results by creating top-rated mobile apps and websites.
As a global company, our aim isn't just to create digital solutions but to help businesses achieve sustainable growth and scalability. Our teams and networks stretch across the United States and have extended their reach to Ukraine & the Middle East.
Job Description:
We are seeking a talented and motivated IT Support / Helpdesk Engineer will be responsible for providing technical support and assistance to end-users within the organization. This position involves troubleshooting and resolving hardware, software, and network-related issues, providing timely and effective solutions, and ensuring smooth IT operations across the company. The ideal candidate should possess excellent communication skills, a strong technical background, and a proactive approach to problem-solving.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 3-4 years of experience in IT support or a related role, with a focus on advanced troubleshooting and Helpdesk/system support.
  • Relevant certifications such as CompTIA Network , Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), or equivalent certifications
  • Strong knowledge of Windows ,Linux,Mac,Hackintosh, Active Directory, and Group Policy. Proficiency with networking technologies & configuration such as TCP/IP, DNS, DHCP, VLANs, VPNs, Unifi APs ,Controllers ,L3 Switches and firewalls.
  • Experience with virtualization technologies (VMware, Hyper-V) ,Veeam.
  • Advanced troubleshooting skills for 2D,3D ,Rendering systems ,GPU (desktops, laptops, Macbook) and softwares.
  • Experience with storage solutions (SAN, NAS) and backup technologies.
  • Familiarity with firewalls, IDS/IPS, endpoint security, and encryption.
  • Experience with Asset Management, Vendor Management-Ability to lift and move IT equipment when necessary.
  • Willingness to work flexible hours, including possible shift work.
  • Incident & Problem Management: Lead the identification, diagnosis, and resolution of system and network problems, minimizing impact on business operations.
  • Analyze recurring issues and implement long-term solutions to reduce downtime and improve system reliability.
  • Work closely with vendors to resolve hardware and software issues, ensuring warranty and support agreements are fully utilized.
  • Preferred Experience Experience with IT service management tools (e.g.Spiceworks,ServiceNow, Freshdesk).
  • Knowledge of ITIL processes and incident management frameworks.
  • Problem-Solving & Analytical Skills: Ability to identify, diagnose, and resolve complex technical issues efficiently and effectively. Proactive in identifying areas for improvement and recommending solutions.
  • Organization & Multitasking: Ability to manage and prioritize multiple tasks and incidents in a fast-paced environment. Strong organizational skills and attention to detail.
  • Flexibility to work off-hours or weekends as needed for critical support, maintenance, or project implementation.
  • An occasional visit to other office locations or vendors may be required.
Shift Timings: Rotational (12:00 p.m. – 9:00 p.m.), (03:00 p.m. – 12:00 a.m.), (08:30 p.m. – 5:30 a.m.)

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