Customer Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan Caps IT Solutions Full time $40,000 - $60,000 per year

We are looking for a motivated and detail-oriented Business Development Manager to join our growing team. In this role, you will be responsible for managing client accounts and performing outreach to potential clients through cold calls. You'll serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction and retention.

Key Responsibilities:

Act as the main liaison for assigned U.S.-based clients, managing all their front desk support needs

Build strong, long-term relationships with clients through consistent communication and professionalism

Make outbound cold calls to small businesses in the U.S. to introduce our services and set up follow-ups

Understand client pain points and communicate how our virtual receptionist services add value

Coordinate with the operations team to ensure smooth onboarding and service delivery

Track and report performance, feedback, and client satisfaction

Maintain accurate records in CRM and internal systems

Requirements:

1–2 years of experience in customer service, account management, or telesales

Excellent English communication skills (spoken and written)

Bachelor's degree from a recognized university

Strong problem-solving and client-handling skills

Comfortable working night shift (9 AM to 6 PM Eastern Time)

Positive attitude, team player, and highly organized

Perks:

Fixed night shift (weekends off)

US Federal Holidays off.

Fast-growing company with career advancement opportunities

Hands-on training and supportive work environment

Job Type: Full-time

Work Location: In person

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