Technology Solution Center Planner

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Responsible for execution and delivery of Technology Solution Center projects from inventory receipts to order fulfillment. Including ITAD, Repair, Inventory Management, and coordination of projects among various Technology Solution Center departments.

The Production Planner also collaborates with the Project Team, Supply Chain Operations, and internal Zones team members to coordinate product delivery to meet customer requirements and SLAs according to SOW.

What you'll do as the TSC Planner:

Employees employed in the role of Technology Solution Cener Planner shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Represents TSC various departments and acts as the single point of contact for internal and external parties.
• Participates in project onboardings, collaborates with Project Manager Office on executing TSC related responsibilities.
• Responsible for communicating project deliverables and SLA's to respective TSC departments. Works with Department managers to ensure work instructions are documented according to SOW and ISO requirements.
• Assists with Run Book documentations and update for TSC related tasks and functions.
• Responsible for coordinating work with respective TSC departments to meet customer requirements. Sets appropriate expectations according to schedule.
• Responsible for managing project changes within TSC.
• Responsible for the quantity and quality of work performed by the TSC team.
• Serves as an escalation point for issues; resolves conflicts involving production throughput, scheduling, resources, or technical issues.
• Participates in customer meetings as a TSC subject matter expert.
• Responsible for providing reporting and metrics related to TSC functions
• Utilizes advanced Excel skills to run detailed reporting and analytics, enabling more efficient and data-driven scheduling and resource allocation

What you will bring to the team:

EDUCATION/CERTIFICATION:

BA/BS in Supply Chain, IT Services or related fields.

3 to 5 years of service coordination and planning experience with IT assets hardware and software or equivalent experience.

CERTIFICATES/LICENSES, ETC.:

Project coordination or Project management certificates preferred. Supply Chain training and certificates preferred.

REQUIRED EXPERIENCE:

• 3+ years' experience in IT Asset Disposition is preferred.
• Demonstrates knowledge in risk management, change order management, performance measurement, and project/people management.
• Experience in working in ISO environment is preferred. Possesses knowledge of audit and tracking.
• Experience in Quality Control activities, ability to identify and manage risk.
• Ability to manage multiple priorities while staying aligned to project objectives and deliverables.
• Ability to manage and influence others both internal and external.
• Exceptional communication skills.
• Experience and successful management of projects and service level agreements.
• Ability to effectively prioritize and execute tasks in a high-pressure, time sensitive environment.
• Proficient in Microsoft Office tools, with advanced Excel skills to support reporting and analytics

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 08:00 PM to 05:00 AM (Pk time)