Embedded Systems Technical Support Engineer

2 weeks ago

Lahore, Punjab, Pakistan SmartEnds Full time 1,200,000 - 3,600,000 per year

Company Description

We are a dynamic and innovative IoT company at the forefront of cutting-edge technology. With operations in over 40 countries, we specialize in developing and manufacturing smart electronic and electrical devices that enhance connectivity, automation, and sustainability.

At SmartEnds, we are committed to delivering reliable IoT solutions for waste management and smart city applications. Our mission is to combine engineering excellence with innovation to solve real-world challenges.

Role Description

We are now looking for a Fresh Candidate to join our Global Technical Support Team as a Trainee Technical Support Engineer / Technical Support Intern. In this role, you will work on customer support, device activations, hardware/software troubleshooting, and IoT system monitoring, ensuring seamless deployments and customer satisfaction worldwide.

Key Responsibilities:

  • Service Provisioning and Device Activations
  • Field configurations of different devices remotely based on customer requirements.
  • Proactive monitoring of the Customer data to identify any field issues
  • Trouble Shooting of hardware and software issues using various tools
  • Recreate and troubleshoot issues reported from the field to identify root causes and ensure long-term reliability.
  • To maintain a log of customer issues systematically using a suitable customer support tool.
  • Provide proactive and timely update to the customers on the resolution.
  • Collaborate with the engineering team to identify, report, and debug hardware and firmware issues.
  • Work closely with the QA team for testing and debugging of customer issues.
  • Monitor and evaluate product performance during and after deployment.
  • Provide detailed feedback and reports to the development team for product improvement.
  • Stay updated with the latest trends and developments in IoT, electronics, and electrical quality assurance.

Qualification:

  • Bachelor's degree in Electrical or Electronics Engineering or a related field.
  • Fresh graduates are encouraged to apply; any experience in a QA role is a plus.
  • Strong understanding of electronic and electrical circuits, IoT technologies, and firmware development.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and teamwork abilities.
  • Eagerness to learn and adapt in a fast-paced environment.

Other Requirements:

  • Taking full ownership of the customer issues
  • Having good interpersonal skills
  • Excellent written and verbal communication for managing customer communications
  • The candidate should be highly analytical and innovative
  • Should be confident and proactive.

What We Offer:

  • Opportunity to work with cutting-edge IoT, electronic, electrical, and platform software technologies.
  • A collaborative and innovative work environment.
  • Professional development and career growth opportunities.
  • Competitive salary and benefits package.
  • We are committed to diversity and inclusion and encourage all qualified individuals to apply.
  • If you are not sold after reading our powerful offer (Lunch vouchers, hospitalization insurance, Provident fund, gym membership, flexibility) and our DNA (creating impact, open mind, and genuine appreciation). Then maybe our innovative approach and our dynamic team will do the trick.

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