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Client Enablement Lead

2 weeks ago

Islamabad, Islamabad, Pakistan Edge Full time $90,000 - $120,000 per year

At Edge, we're on a mission to create a world where geographic borders no longer limit access to full-time employment and fair wages. We've developed a global HR solution that seamlessly connects exceptional talent from all over the world with businesses in North America seeking to fill critical positions. By making hiring globally easier than hiring locally, we empower businesses with access to a broader talent pool while accelerating their hiring processes. Spread across four continents, we're a diverse, innovative team disrupting traditional workforce norms.

Job Description

As a Client Enablement Lead, you will play a critical role in ensuring Edge Talent is equipped for success throughout the hiring process and beyond. This role requires strategic thinking, exceptional communication skills, and a passion for empowering talent. You will drive efforts to align candidates with client expectations, deliver tailored training and coaching, and refine processes to uphold organizational standards for quality and performance. Your work will directly contribute to our candidates' success, our clients' satisfaction, and the growth of our global talent ecosystem.

Key Responsibilities

Talent Matching and Enablement

  • Strategically assess candidates' backgrounds, skills, and credentials to match them with suitable client opportunities.
  • Collaborate with internal teams to ensure accurate talent mapping aligned with client requirements.
  • Drive continuous improvements in the talent-client matching process, leveraging data insights and feedback.

Training and Coaching

  • Design and deliver comprehensive training programs to prepare candidates for customer interviews.
  • Provide personalized coaching to enhance candidates' presentation skills, confidence, and readiness.
  • Lead mock interview sessions and pitch curation workshops, identifying areas for candidate improvement and providing actionable feedback.
  • Offer strategic insights into client-specific expectations to ensure candidate preparedness.

Client Enablement and Coordination

  • Act as a bridge between candidates and commercial teams, ensuring seamless communication of interview logistics, schedules, and expectations.
  • Partner with cross-functional teams, including Customer Success (CS), to deliver exceptional client and candidate experiences.
  • Maintain close collaboration with the commercial team to understand their evolving needs and incorporate their feedback into the enablement strategy.

Operational Excellence

  • Develop and maintain scalable processes for candidate and interview data management.
  • Utilize tools like Salesforce, MS Excel, and Google Sheets to drive efficient workflows and foster cross-departmental collaboration.

Qualifications

Educational Background

  • Bachelor's degree (4 years) is required. A master's degree is a plus.

Professional Experience

  • Minimum of 3-5 years of experience in client enablement, recruitment, communication, corporate coaching, or a related field.
  • Proven experience in people strategy, training, or talent development roles.
  • Experience working in Customer Success (CS), talent matching, or recruitment processes is strongly preferred.

Skills and Competencies

  • Strong proficiency in Salesforce, MS Excel/Google Sheets is mandatory.
  • Exceptional verbal and written communication skills.
  • Demonstrated ability to independently organize, prioritize, and manage workloads in a fast-paced environment.
  • Strong problem-solving skills with a proactive mindset.
  • Positive attitude, high energy, and ability to thrive under pressure.
  • Strong attention to detail and commitment to maintaining high standards of performance.
  • Proven ability to collaborate effectively across teams and with diverse stakeholders.
  • Willingness to receive and act on feedback to drive personal and team growth.

Why Join Edge?

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.